Description Email brendan.steele@rht(.com) for considerationRobert Half (Technology Solutions) is searching for a Tier 3 Service Desk Technician with a background in AD/Entra ID, M365, Exchange, and escalated support. If this sounds like your background, then this Tier 3 Service Desk Technician role is for you. For this opportunity, you will work in the Woodland Hills, CA area.Position: Tier 3 Service Desk TechnicianHours/Duration: 40 hrs/wk, M-F, FTETop Skills: Tier 3 Service Desk Escalations, Executive Support, Azure, Entra ID/hybrid AD, M365, Exchange, etc.Onsite/Remote: OnsiteCompany: Travel/Tourism IndustryWe are looking to present candidates immediately and this Tier 3 Service Desk Technician position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).Requirements Skills:
4+ Years in Similar Role, Leadership Qualities, Level 3 Escalations, Can Work Independently
Can Commit to Ongoing Contract + Tier 3 Support tasks indefinitely (want tenure/continuity amongst their team)
Microsoft 365 Products: Active Directory, Azure AD, Intune, SharePoint, OneDrive, Exchange (Mailboxes, Distro Lists), Teams
White-Glove Treatment for VPs (big piece of L3 support) – need to Adapt to other requests they have (strong executive-level interfacing skills)
Assigning Groups and Understand Group Policies in a Hybrid Entra ID/Azure AD Environment
Windows 10/11 OS, Good ITSM (Ticketing System) Background (ServiceNow preferred)
Can Troubleshoot Remote Audio / Connectivity Issues (Genesys)
LAN/WAN, Basic Networking, VPN, Wi-Fi, Shared Printers. Can Interpret Network Issues
Image/Deploy/Maintain Desktops, Laptops, Mobile Devices
Thousand Eye (preferred), VDI Platforms (preferred), Server Updates, SQL, Print Servers, Backups, DRS
Azure Cloud Experience, Security Access, MFA, Audit/Monitor for Risks & Threats
Vendor Relations, Bedside Manner (very key), Communication & Written Skills (Will Write KB Articles)
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .