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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do
your life's best work.(sm) Our team's function is to design websites being utilized by patients, providers, and staff for better access to online scheduling, telehealth, and improving operational efficiency. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:- Examples of e-business responsibilities include the John Muir Health website, telehealth, "Find-A-Doctor", online scheduling
- Define actionable product directions. Become a passionate evangelizer with a full grasp of industry trends, organizational priorities, and operational workflows
- Drive JMH's digital transformation, partnering with business stakeholders to capitalize on opportunities to increase usage of JMH's website as its main digital front door
- Work with operations, physicians and various functions of John Muir Health to create alignment between patient needs and priorities within that organization to discover and provide the best possible outcomes
- Conceptualize product solutions that include internal development, 3rd party applications, and integrations with existing enterprise systems Conduct due diligence on 3rd party products
- Organize product discovery sessions with clients and customers
- Define hypotheses, validate assumptions, test prototypes in small, rapid iterations
- Work tightly with the development teams, building trust, and delivering product leadership
- Create and maintain product backlogs
- Define user stories and split them into smaller work units
- Benchmark existing offerings and potential opportunities against direct and indirect competitors
- In partnership with data analysts, define and monitor key product metrics
- Present product results and plans at quarterly business meetings
- Liaison to enterprise Project Management Office
- Responsible for submitting product requests and progression through governance
- Manage support escalations for assigned products
- Work with Privacy and Compliance office on PHI-related investigations
- Occasional travel may be necessary for critical client interaction, once safe to do so
- Bachelor's degree in a related field
- 5+ years in a product management role, leading web products for a consumer software company across the entire product lifecycle
- 3+ years of Agile experience as a product owner, breaking down requirements into atomic stories and working collaboratively with developers as part of a lean development team
- 3+ years of experience crafting strategic directions that reflect market opportunities, competitive landscapes, and organizational needs
- 3+ years of experience collaborating with UX designers and developers in Product Discovery creating user tests and prototypes for web applications
- 3+ years of experience managing user groups, conducting feasibility tests in iterations, and distilling customer feedback into development stories
- 3+ years of experience defining and tracking meaningful KPIs that monitor product performance and drive roadmap decisions
- Ability to present to and manage communication with all levels of the organization and influence external/internal clients
- Ability to understand and discuss technical concepts such as, APIs, DBMS, HTML and Web Components
- Able to work Pacific Time Zone hours while you telecommute from anywhere in the U.S.
- Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
- Experience with digital healthcare products
- Experience in tech support or customer satisfaction
Vacancy caducado!