Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Job Description:
User Support
Support users who encounter errors while using Client’s Inventory systems.
Manage day to day operational tasks generated by cross functional teams and resolve within SLA
Perform root cause analysis, write SQL, read backend code as necessary to troubleshoot system issues.
Automate tactical activities through Macros, VBs etc., to help improve efficiency and increase productivity.
User Acceptance Testing (UAT)
Data setup: set up inventory test data in the system(s) to support UAT.
Test new functionalities when they are rolled out as requested by Client.
Communication and Service Governance
Utilize Client’s “Task” platform to intake, triage, address and close all requested action items within agreed upon timeframes.
Schedule and lead cross functional (XFN) meetings, as appropriate
Summarize and communicate complicated issues to Client, including system outages or similar issues.
Document work instructions, process flows, guide both for internal team and external users’ usage.
Make training documents, videos, to support existing and new features of the systems and tooling.
Qualifications:Bachelor's Degree in Info Systems, Computer Science, Management Information Systems, Supply Chain or equivalent experience Skills and ExperienceProficient in SQL, write queries to pull data and build ad-hoc reports for analysis/issue tracking (must have)Experience in system support and be able to perform root cause analysis to find out if it's a system issue, operation issue, master data issue, etc.Proficiency in Excel1-2 years of ERP system experience with specialty in inventory management / logistics / supply chain (preferred)Basic Qualifications:
A minimum of 2 years of experience with SQL, write queries to pull data and build ad hoc reports for analysis, issue tracking, etc.
A minimum of 2 years of Experience with system support
High School diploma or GED
Preferred Qualifications:
ERP system experience with specialty in inventory management / logistics / supply chain (preferred)
Bachelor’s Degree
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