About Us:
Autoberry is a leading provider of convertible tops and seat covers, dedicated to delivering quality goods to our customers efficiently and reliably. We pride ourselves on maintaining a safe and organized warehouse environment while providing exceptional customer service to our valued clients both in retail and online marketplaces. Our commitment to excellence drives everything we do, and we are looking for dedicated individuals to join our team and contribute to our success.
Job Description:
We are seeking a versatile and motivated individual to fill the role of Customer Service and Warehouse Clerk. This position will require the successful candidate to perform a combination of customer service and warehouse duties, ensuring that our customers receive outstanding service and our warehouse operations run smoothly.
Responsibilities:
- Process orders, returns, and exchanges accurately and efficiently from various platforms and ensure proper entry into Netsuite.
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Provide information about products, services, and pricing.
- Receive incoming shipments, verify contents against packing slips or purchase orders, and unload merchandise.
- Organize and maintain inventory storage areas, ensuring proper labeling and record-keeping.
- Pick, pack, and prepare orders for shipment according to customer specifications.
- Load outgoing shipments onto trucks or delivery vehicles.
- Operate warehouse equipment such as forklifts, pallet jacks, and hand trucks safely and efficiently.
- Perform regular inventory counts and reconcile discrepancies.
- Keep the warehouse clean, organized, and free of safety hazards.
- Resolve customer complaints and issues in a timely manner, escalating to management when necessary.
Maintain a positive and empathetic attitude towards customers.
- Collaborate with other team members to ensure excellent customer service delivery.
- Keep accurate records of customer interactions, transactions, and inventory movements.
- Continuously strive to improve customer satisfaction, warehouse efficiency, and safety standards.
Requirements:
- High school diploma or equivalent.
- Previous customer service and/or warehouse experience preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to lift and carry heavy objects (up to 50 pounds) and perform physical tasks for extended periods.
- Strong attention to detail and accuracy.
- Good organizational and time management skills.
- Basic computer skills and familiarity with inventory management systems.
- Forklift certification (or willingness to obtain certification) is a plus.
- Ability to work independently and as part of a team.
- Schedule from 8:30AM to 5:30PM
- Lunch Break and 2 Breaks
- Amazon and eBay previous customer service experience a plus.
- Shipworks and FedEx Ship manager experience a plus.
Benefits:
- Competitive salary/hourly wage
- Health insurance
- Employee discounts
- Opportunities for career growth and advancement within the company
How to Apply:
Please submit your resume and cover letter.