Job description
Welcome to Casita—where fresh, made-from-scratch modern Mexican cuisine meets a transportive dining experience inspired by Tulum. As the premier Mexican restaurant in Sherman Oaks, we take pride in crafting mouth-watering tacos, shareable plates, fresh seafood, crisp salads, and house-made margaritas using the finest ingredients and traditional flavors. Whether you're dining in our stylish, vacation-inspired indoor space or enjoying the vibrant energy of Ventura Boulevard on our outdoor patio, Casita offers an elevated yet approachable atmosphere perfect for any occasion.
Job Overview:
As a Host at Casita Restaurant, you'll play a crucial role in our service team, ensuring every guest receives a memorable and seamless dining experience. You will be the first and last impression, greeting guests with a warm smile and ensuring their visit exceeds expectations.
Key Responsibilities:
Greet each guest warmly upon arrival and thank them sincerely upon departure.
Communicate effectively with guests regarding seating, special needs, and reservations.
Answer phone calls promptly and professionally, handling reservations and take-out orders efficiently.
Manage reservations, seating arrangements, and waitlists to optimize restaurant revenue.
Process guest payments accurately when needed.
Maintain comprehensive knowledge of menu items, operational procedures, and promotions.
Ensure in-store marketing and messaging aligns with management directives.
Complete daily, weekly, and monthly side work including cleaning duties.
Organize and manage take-out orders, ensuring clear communication and efficient transactions.
Contribute actively to the team's success by supporting colleagues and going above and beyond assigned duties.
Escort guests to their tables and present menus promptly and professionally.
Job Competencies, Qualifications, and Requirements:
Knowledge:
High standards of customer service and hospitality.
Familiarity with restaurant operations.
Skills:
Attention to detail and excellent communication (oral and written).
Strong interpersonal and organizational skills.
Hospitality-oriented mindset.
Abilities:
Maintain composure under pressure to deliver seamless service.
Multitask efficiently and work quickly in a fast-paced environment.
Display empathy towards guests and team members.
Positive and upbeat personality with a desire for continuous improvement.
Familiarity with POS and waitlist management software.
Minimum Qualifications:
1-2 years of hosting experience in a full-service restaurant.
Proficiency in restaurant POS and waitlist management systems.
Prior experience in quick-service or retail environments is advantageous.
CA ServSafe Food Handler Card preferred.
Physical Requirements:
Ability to stand and walk for 6 - 8 hours per shift.
Lift and carry up to approximately 25 pounds.
Why Join Us?
Casita Restaurant offers a supportive work environment where your contributions are valued. Join us in delivering exceptional dining experiences and fostering lasting connections with our guests.
Equal Opportunity Employer Statement:
Casita Restaurant is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. All qualified applicants are encouraged to apply.
Job Type: Part-time
Apply Now:
If you're passionate about hospitality and ready to make a difference as a Host at Casita Restaurant, apply today! To apply you MUST forward your resume.