Storefront Coordinator
Job Location: Santa Cruz Island within Channel Islands National Park, CA
The Santa Barbara Adventure Company is the premier adventure travel provider on the central coast. We operate four companies under one roof; the Santa Barbara Adventure Company, the Channel Islands Adventure Company, Santa Barbara Wine Country Tours & Coastal Teambuilding. We are the sole Channel Islands National Park concessionaire for guided kayak tours on Santa Cruz Island, as well as snorkel rentals and a small storefront that sells essentials. Our mainland operations include local kayaking trips, surf lessons, wine country tours, multi-day outdoor education programming and team building programs. Our office is located in downtown Santa Barbara, one block from State Street and less than a mile from the pier. We have an office staff of 10 and a guiding staff of 60+.
Storefront Coordinator Job Description
The Storefront Coordinator assists the Island Management Team with supporting client needs at our remote Scorpion Anchorage retail store & snorkel rental operation. You are responsible for checking in guests daily for kayaking tours, selling last minute tour spaces, overseeing & managing the snorkel rental system, answering visitor questions & being proactive in communication with the mainland office. You’ll support monthly inventory of goods & maintain an organized, clear and efficient storefront. Building strong relationships with guide staff, Channel Islands National Park staff, and ferry concession staff is essential to benefit the guest experience at Channel Islands National Park. Knowledge of the island, interpretation, as well as emergency procedures is critical to success as well.
Responsibilities
Support day-of, walk-up clients to our Storefront with availability & information on tours
Support the delivery of effective island intro talks as well as safety or gear talks, when necessary
Managing daily snorkel rentals, cleaning snorkel equipment
Maintaining the cleanliness and organization of the storefront
Supporting communication of daily logistics for guide staff
Being a team-player with keeping our corral area clean for guests & supporting gear processing from kayak tours
Keeping strong communication with our mainland office with any updates/edits to client or guide schedules
Support the filing and organization of paperwork from trips
Be familiar with and maintain the contents of first aid kits, and provide basic first aid assistance to guests and know SBACo emergency procedures
Assist with all components of our CHI operation to ensure success in operations
Other duties as necessary
Skills
Excellent interpersonal skills
Strong customer service is critical in this demanding role. Proven ability to create amazing customer experiences in prior work
Ability to handle multiple fast-paced projects simultaneously under stress
Exceptional analytical & problem-solving skills, and decision making skills
Effective & efficient verbal, written and listening communication skills
Attention to detail and high level of accuracy
Strong organizational skills
Flexibility & ability to adapt/edit plans with ease
Possess cultural awareness and sensitivity
Strong initiative / self-starter
Compensation & Schedule:
24-40 hours/week available. Daily/weekly overtime will be periodically required in this position due to travel time to/from the Channel Islands as well as need. This role is seasonal from Memorial Day thru Labor Day and staffing depends on demand; it is a role to get your foot in the door with us for growth in a number of other ways. A minimum of 3 consecutive days of availability is required in this role and you must be able to camp overnight during the duration of the 3 consecutive days within the Channel Islands National Park at our company provided campsite. Role requires availability to work weekends. Ferry transportation to/from the island is included and paid for by the company. Food is not provided but basic cookware and propane is available free of charge. Wifi is also available while working and living remotely within the Channel Islands National Park. Job application can be found here - https://docs.google.com/forms/d/e/1FAIpQLSfzDRmru0HO3N8T3xf9vKgyrd2gyuHXzv5l3uu4AsGRbUa7Q/viewform