Local non-profit organization is seeking Remote Contact/Call Center Specialist to deliver high quality, professional information and referral services to members of the community. This position is full remote but may occasionally require you to attend in office meetings/trainings at our Camarillo office. Due to that, we are looking for individuals who reside in either Ventura County or Santa Barbara County.
Monday -Friday 9:30am-6:00pm / 10:00am-6:30pm / 10:30am-7:00pm / 12:00pm-8:30pm / 12:30pm-9:00pm / 1:00pm-9:30pm
$16.50/hour
Responsibilities:
Provide high quality, multidimensional information and assistance services to contacts from multiple counties.
Use multiple programs and databases for resource searches, information collection and application assistance.
Help each contact identify their health and human service needs.
Thorough documentation of each contact in appropriate database.
Assist & provide constructive feedback as new processes and programs develop in the call center.
Active participant in keeping resource database updated with accurate information about community resources.
Work varied hours, including nights, weekends and holidays as needed. Extended hours as needed in times of disaster in any county served.
Other duties as assigned.
Qualifications:
Prior experience in a customer service, call center, health care or administrative type of role
Must be bilingual in Spanish, Vietnamese or Mandarin, Cantonese
Ability to handle difficult and sensitive calls
Excellent communication skills
Laptop or Desktop computer with reliable internet connection (no tablets)
Headset with microphone
Quiet environment with no outside distractions