compensation: $65k - 85k
employment type: full-time
job title: Fully Remote, Full Time /Customer Service
If you do enjoy helping people, we want to talk to you! We are looking for individuals that are looking to have a career, not just a job. Our staff gets weekly paychecks that average $1,000 -$1,200 and are also eligible for life and health benefits! If you are looking to move up the company ladder in a short period of time, please forward your resume and a hiring manager will contact you. Thank you for your interest!
We offer
- Benefits Package including retirement after 90 days
- Annual convention
- No cold calling
- Internal, merit based promotions
Qualifications: Strong Work Ethic ● Positive "Can-Do" Attitude ● Excellent People Skills ● Quick Learner ● Reliable Computer ● Complete Integrity ● Able to pass state background checks
We offer a competitive compensation package including weekly pay, performance bonuses and benefits package. Forward your resume and cover letter and a hiring manager will be in contact with you directly through email.
Full time (Entry Level) – Customer Service experience wanted!
Fully Remote, Full Time /Customer Service / Sales
We are receiving a large influx of requests for our services due to the current states of affair and in response we are seeking a full-time candidates with soft sales experience to help manage this influx. Applicants will work out of our Concord office and/or fully mobile from home. In this role, you’ll be a part of a team that upholds a high bar for customer happiness and strives to best help customers transform the way they protect their family.
Who will love this job:
- An advocate: you thrive on engaging with our customers, stopping at nothing to help them succeed.
- A problem solver: you creatively find solutions and discover workarounds using the resources available.
- A wordsmith: you communicate clearly, concisely, and with a friendly tone.
- A helper: you are friendly and patient, crafting a positive experience for our customers with each interaction.
- An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent level of organization.
- A great teammate: you contribute ideas to elevate your greater team and help them succeed.
What you'll do:
- Serve as the first point of contact for all support communications – primarily via email and live chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.
- Handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
- Help keep both internal and customer-facing support documentation up-to-date.
- Actively provide recommendations for continuous product and process improvement.
- Build scalable customer-facing resources for common questions and issues.
Requirements
- 1+ years of customer-facing work experience
- Demonstrated perseverance when resolving customer requests
- An aptitude for learning and sharing knowledge with others
- Excellent written and verbal communication skills
- Prior experience walking customers through technical solutions through chat and email a plus
- Your own talents! If you don’t meet 100% of the qualifications above, let us know if your application why you’d be a fit for this role
Benefits:
- Weekly pay and performance bonuses
- Benefits package including Health, Life, and Retirement
- Flexibility in your schedule
We also offer a merit-based promotion structure for applicants looking to advance their career into team management.
We are currently placed on the Forbes list as the 24th happiest company to work for in America and 2nd in overall customer service due to our culture, ethics, and career opportunities.
We are proud to be an equal opportunity workplace.
Our reps average yearly income is between $65k-$80k based on commission, with an average of $25k increase per year after. We highly value work ethic and a team player mentality, as we all work together to succeed. Our longstanding parent company is Globe Life.