Location: Simi Valley, CA
Compensation: $20–$25/hr (DOE)
Employment Type: Full-time
Job Title: Customer Service
We’re a growing company in Simi Valley looking for a reliable Customer Service Rep to join our team! Aerospace and/or manufacturing experience a plus
POSITION SUMMARY
The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Portraying a positive company image and engaging in professional and friendly communications with customers
Processing orders by mail, telephone, fax, email, or other employees
Actively listening to customer needs and inquiries to determine appropriate service actions
Assisting colleagues and other employees with administrative duties
Referring any customer questions regarding products or services to the appropriate person
Coordinating with owner for all quotes via fax or telephone
Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
Performing other duties as assigned
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Aerospace fastener knowledge a plus
Excellent oral/written communication skills
Excellent customer relationship skills
Excellent organization skills
Ability to multi-task
Ability to work in a team environment and take direction from management and supervisors
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence