Confidential Insurance Services
Commercial Lines Account Manager- Full-time
Location: Westlake Village, CA (Hybrid)
$70-90K DOE
M-F- Hybrid (2-3 days in office) after 90 day introduction 8:30-5:30
Full Benefits
Requirements:
Property & Casualty license
5+ years in commercial account insurance
High School Diploma
Proximity to Westlake/Thousand Oaks, CA area
Job Summary:
Responsible for managing day to day servicing of assigned portion of book of commercial business
Providing exceptional and innovative customer service
Facilitating relationships between our firm, insurance carrier representatives and clients.
Major Responsibilities and Duties:
o Timely and accurate reporting of claims which could include reporting matters to applicable carriers, coordination of carrier communication, assignment of defense counsel, adjuster assignment, evaluation of coverage, and guidance to insured throughout the claim process.
o Monitor policy expiration dates and ensure team expiration list is updated.
o Autonomous tracking and management of aspects of the marketing of each renewal. Guide and assist client in preparation of the renewal materials.
o Design and deliver renewal presentations Present opinions and recommendations to clients.
o Approach prospective clients and acquire new business through the penetration of existing clients. Discuss, suggest, and present new coverage line options to existing clients as needed.
o Exercise discretion and independent judgment on significant accounts including collecting and analyzing information regarding the client and assisting in product and pricing determinations, negotiating competitive terms, coverage enhancements, retention levels and premiums on behalf of the client.
o Frequently arrange and attend meetings with clients, insurance carrier representatives and other service providers often accompanied by a supervisor, but sole attendance is also required at times.
o Work closely with clients to ensure their protected through our innovative and comprehensive insurance products. Prepare client proposals, white binders, electronic policies, and policy summary pages.
Review insurance binders for accuracy, prepare confirmations of coverage, invoices, and transmittal to the client. Review electronic copies of policies for accuracy, prepare coverage summaries and transmittal to the client.
Complete account reporting forms.
Generate renewal certificates of insurance.
Manage the midterm policy changes of all accounts and issue certificates of insurance throughout the policy year as needed.
Notify carriers of any potential losses if a change in carrier is processed, and secure premium financing options if requested.
Track policy issuance and review for accuracy once received.
Audit requests (request loss runs, prepare letter to auditor, provide a copy to insured).
Maintain current and accurate policy schedules for each insured for the various coverage lines.
Prepare, organize, and manage a timely and accurate task or suspense system that is viewable by supervisor(s).
Supervise delegated responsibilities to at least one subordinate (Technical Assistant, Account Administrator, or Assistant Account Manager).
Ensure the quality, timeliness, accuracy, and appropriateness of work product provided by Assistant Account Managers, Account Administrators and Technical Assistants among the service team.
Provide training, guidance, and mentorship to other members of the team.
Monitor performance to ensure productivity, efficiency, quality, and service standards are met, recommending corrective actions to operations management staff when appropriate.
Maintain thorough knowledge regarding the insurance industry in general, the specifics coverage lines offered by the company, as well as the company’s business practices and procedures.
Perform certain overlapping duties associated with the Assistant Account Manager position as needed.
Perform other duties and projects as assigned by Management, President, or other Senior team members.
Education/Certifications:
High school diploma required; undergraduate degree preferred
Possess and maintain a valid California Property and Casualty License.
Required Knowledge:
Understanding of business service functions, insurance terminology and various lines of commercial insurance.
Demonstrated success in overall customer service.
Experience Required:
Five or more years of recent Commercial Lines California insurance industry, medical focus preferred.
Skills and Abilities Required:
Intermediate to advanced-level proficiency with Microsoft 365 software including Excel, Word, Outlook, and PowerPoint.
Experience using PC, printer, scanners, phones, and basic business equipment.
Excellent customer service and listening skills and the ability to work effectively across all levels of the business organization (internal and external).
Ability to understand and manage complex projects while working under tight schedules and deadlines.
Demonstrates considerable tact, diplomacy, discretion, and judgment with ability to build and maintain effective interpersonal relationships.
Excellent leadership and conflict resolution skills.
High moral business ethics.
Superior written/oral communication and interpersonal skills, developing constructive/cooperative working relationships with others striving for collaboration and demonstrating professionalism.
Outstanding organizational and time management skills to successfully prioritize daily workload
Must maintain a positive, courteous, supportive attitude and professional image with all employees, clients, and vendors.
Ability to work independently and within a team to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, cell phones, photocopiers, filing cabinets and fax machines. Remote or hybrid working environment may be considered.
Position Type/Expected Hours of Work:
Employee must be available during the work hours of 8:30 a.m. to 5:30 p.m.; Some flexibility in hours may be approved.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The Company will provide reasonable accommodation as needed to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit, talk, hear, observe, type, see, use hands to finger, handle, or feel; bend or stoop; reach with hands and arms. Limited walking may be required.