Store Manager, Assistant Manager, General Service Front/Back Shop, and Automotive Technicians

Responsibilities:Automotive Store Manager:Salary Range: $60,000 - $75,000 annually based on experience. This role includes additional incentive'sLead and develop store team to deliver exceptional customer serviceDrive sales performance and maximize product knowledgeManage store operations, including staffing, scheduling, and inventory controlOversee technical aspects and assist with services/repairsMaintain store appearance and ensure compliance with company policies and safety regulationsBuild customer relationships and address all customer needsMaintain technical proficiency through required trainingAutomotive Assistant Manager:Pay: $20-$25 per hour. Pay is based on experience. This role is eligible for additional compensation and incentives.ResponsibilitiesCollaborate with Store Manager on operations of the store and decisions of hiring, training, coaching, disciplining, and terminating employees.Support automotive technicians in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services.Assist with scheduling employees, completing timecards, and assigning work to Lube and Tire technicians.Performs duties of automotive technician when needed.Attends meetings and clinics to maintain current knowledge of tools, parts, and repairs.Automotive Technician:Salary Range: 20.00 - $35.00 per hour Based on experience $30 - $45 Flat Rate. - Based on experiencePerform basic vehicle diagnostics and identify required repairsComplete Monro's Courtesy Inspection process on every customer vehicleAssist in inventory management and general store dutiesPerform services in accordance with Monro's safety standards and proceduresTest drive vehicles following company policy and local traffic lawsMaintain technical knowledge through required Monro University trainingOperate and maintain equipment safely according to manufacturer guidelinesPerform other duties as assigned General Service - front and back shopSalary Range: 18.00 - 20.00 per hour. This role is eligible for additional incentives. Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.   First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro sellingprocess. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.  This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.  Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.  Able to understand and effectively communicate all products and services Monro offers to guests.    Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.   Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.  Maintain an organized and neat guest waiting area.  Other duties as assigned.