We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding. We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Floor Manager, Home Delivery. As a Floor Manager, Home Delivery you're responsible for managing daily operations of a Distribution Center to maximize productivity and meet daily operational goals. This is an on-site position based out of our Tracy, California Distribution Center A day in the life as a Floor Manager, Home Delivery
Lead all aspects of performance and development of Home Delivery associates (and Store Delivery Drivers as applicable) to maximize performance, ensure open communication and collaboration, and encourage professional development.
Manage carrier claims, in-home damage claims, and chargebacks based on the contractual agreements in place with the 3PL
Manage returns in compliance with company standards; to include second quality returns being sent back to the DCs
Develop, manage and distribute monthly home delivery KPI’s and reporting
Communicate 3PL performance, customer service results and improvement plans to 3PL leadership, Field Home Delivery Leadership, and Store senior leadership on a weekly basis
Act as main liaison to resolve local home delivery issues (and store deliveries, as applicable)
Manage and execute the monthly budget/P&L and PM expectations with weekly reporting on progress.
What you’ll bring to the table…
Excellent analytical and problem solving skills
Ability to use a collaborative approach to effectively resolve service issues with multiple stakeholders
Excellent reading and written language skills (English)
Excellent interpersonal skills and telephone presence
Basic arithmetic and data entry skills
Thorough working knowledge of email, internet browsers, and Google platform.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
We’d love to hear from you if you have…
Associate’s degree or equivalent; Bachelor’s degree preferred
Minimum 5 years experience in Home Delivery
Minimum 3 years management experience in Distribution Center or Home Delivery
Minimum Starting Rate: $58,900.00 HourlyUp to: $78,000.00 HourlyPay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.