SCHEDULE:  Wednesday - Sunday 4:00am to 1:00pmMajor Duties and ResponsibilitiesEnsure smooth and timely shipment process flowEnsure accurate and timely data entry into our operational system based on defined metricsTrack and trace shipmentsProvide proactive and clear communication to internal and external customersEnsure accurate and timely client billing, including dispute resolution Understand customer expectation to ensure all the elements of the SOP and KPI’s are metEnsure compliance to company policies and external regulationsComplete cross training in order to support team coverage  Professionally represent Expeditors to our customers, service providers, and government agencies 
Provide exceptional customer service to both external and internal customersEnsure accurate and timely data entry into our operational systemCommunicate with domestic customers and their officesComply with customer requirements and proceduresPrepare and process documentationComply with all U.S. regulationsUpdate shipment information in Expeditors systemsReview documents for complianceInvoice customer accurately and timely for provided servicesEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsMust have warehouse/distribution center experience - Shipping, receiving, inventory control.Must have customer service experienceMust complete and pass training courses Pro-active, strong organizational skillsWork well in a team environmentGood computer skills (Excel, Word, PowerPoint)Fluent in EnglishMust be authorizedAttention to detailStrong desire to learnAuthorized to work in the United StatesExpectations:Continually identify areas to improve efficiencyEmbrace and adopt technology to optimize their ability to complete their workAchieve standard of 52 hours training per year, including all mandatory trainingsDrive and develop customer relationship in order to exceed their expectationsHave a sense of urgency, be willing to help by offering solutions