What the job does:As a Tilbury Artist (Retail Makeup Artist) you are responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury’s exceptional makeup artistry technique and service. The Tilbury Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.Sales
Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
Create Brand awareness through the sharing and demonstration of your product knowledge
Seat customers for a makeup service
Demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
Work collaboratively to achieve and exceed team and counter goals.
Introduce new product launches
Consistently promote the Tilbury Touch to the customers
Customer Service
Lead by example at all times to promote the Tilbury Touch and exceptional customer service
Deal with customer queries, through the use of sound judgement and achieving positive outcomes
Seat customers for a makeup service
Working quickly and accurately in time pressured conditions
Take every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com, and use of the stores clientele data base to build relationships to continue customer retention. Always in line with Company guidelines
Follow up extensively with clients to establish a productive, sales producing client base
Team Work
Assist in the execution of events meeting both booking and sales goals
Demonstrate a positive and cooperative approach towards your work and your colleagues
Contribute to individual and team development plans through constructive feedback
Maintain high standards of timekeeping on counter to ensure team efficiency
Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
Recognize and celebrate great performance
Operations
Ensure that the counter is ‘customer ready’ from open to close of business
Maintain excellent counter hygiene standards. Clean display units, tools and testers throughout the day
Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment to ensure availability to customer
Adhere to the Company cash loss prevention procedures and security policies
Implement visual merchandising, new launch displays and collateral placement as directed by the management team
Complete administrative tasks in a timely and accurate manner
Raise operational issues for resolution in a timely manner
Store and Retail Partner Relationships
Establish and develop a cooperative and mutually respectful relationship with the store retail colleagues
Maintain the store standards and policies at all times
Proactively suggest win-win opportunities to drive sales within store colleagues
Contribute to individual and team development plans through constructive feedback
Maintain high standards of timekeeping on counter to ensure team efficiency
Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
Recognize and celebrate great performance