Account Manager

The Customer Success Specialist I (CSS I) is responsible for providing world-class services that will set IDIQ apart from our competitors.  This position reports to the Customer Success Operations Manager. Team members in this position may be assigned to provide support and/or account management and/or engagement motivation and/or onboarding to new and existing or past IDIQ business partners. The position requires a strong balance between assuring business partners are satisfied while maintaining established departmental policies, procedures, and meeting or exceeding personal “key performance indicators” (goals). Key responsibilities include, but are not limited to, the following:Focuses on satisfaction and relationship building while maintaining established policies, procedures, and key performance indicators.Must be a product knowledge expert within their assigned areas of duty.  Provides world class support services to IDIQ business partners through all authorized company communication channels.Provides account management services as designed by the department to engage and retain new and existing business partners to use IDIQ brand services.Manages and delivers onboarding services to new IDIQ business partners.Responsible for engaging with business partners to find ways to help them improve their IDIQ profitability while also seeking opportunities that will maintain and increase revenue from each business partner for IDIQ.Places extreme focus on business partner satisfaction while maintaining established policies and procedures.  Maintains required training certifications for their assigned duties.  Accepts and collaborates with their manager on ways to improve their personal results.When applicable, reviews, analyzes, and acknowledges their personal quality assurance findings from their manager and/or from IDIQ quality assurance.  Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulationsMust follow all company policies and procedures regarding data privacy and protection and data loss preventionRegular and predictable attendance is required.Performs other job-related duties and responsibilities as may be assigned from time to time.