Schedule Maintenance Clerk (On-Call)

Working for an organization with the size and resources of Kaiser Permanente Northern California means having the potential to positively affect the health and well-being of entire communities. From our financial, business, and IT experts, to our RNs, allied health professionals, and physicians, we work together to provide the best care experience to our members and the communities we serve. As one of the most diverse regions in the country, Northern California offers everything from the majestic Sierra Mountains, to breathtaking Yosemite, to world-renowned Napa Valley. Here, you ’ ll discover the cultural and recreational diversity that makes Northern California one of the most desirable places in the world to live and work. As Northern California ’ s largest health plan, Kaiser Permanente provides you with the resources and opportunity to build a rewarding career in an environment that supports your success. Join us. Description This position is responsible for performing all schedule management functions.Essential Functions: Makes changes to department & provider schedule profile templates Constructs profiles to include patient arrival times, provider station locations, varied booking authorities, & appointment type conversions Creates & modifies facility provider list, facility activity list, & department & provider identification numbers Prepares providers' medical appointment schedules Assesses impact of provider voluntary time off requests based on facility appointment needs Modifies/adjusts providers' schedules Reviews appointment supply & demand by month & day of week; monitors appointment supply & makes modifications in provider's schedules as requested Releases demand-based template options based on providers' clinic availability Provides Department Chief of cancellation requests & schedule impact Contacts Call Center Tele-service Representative w/ list of canceled patients Coordinates w/ local Tele-service Team to rebook provider driven appointments pursuant to guidelines Uses PC-based tools to adjust provider schedules & appointment supply Identifies ways to improve systems/processes Assists w/ implementation of new automated systems Collects pertinent input data from appropriate sources Codes & enters data into automated scheduling system Works collaboratively w/ members & staff across all service lines Functions as a team member to achieve organizational, departmental & Call Center objectives Supports the organization's, department's, & Call Center's customer service philosophy Identifies ways to improve customer service Assists staff to resolve problems & complaints Meets w/ supervisor to identify educational needs & develop personal goals Performs other duties as required Complies w/ department & regulatory standards w/ respect to: training & development, communication, management of work, & safety Promotes cost containment through economical utilization of resources Grade 325 Basic Qualifications: Two years of recent experience on a computerized appointment system Experience working in health care environment preferred PC experiences including Windows & Word Processing, Database Management & spreadsheets, preferred. Network experience preferred; KP HealthConnect, Cadence Scheduling High school graduate or equivalent Medical terminology License/Professional Registration/Certification: None required Knowledge of Kaiser Permanente structure preferred Excellent verbal & written communication skills & human relations skills Strong interpersonal skills Ability to perform multiple tasks & work in a fast paced environment Excellent attendance record Strong service orientation Excellent decision-making & problem-solving abilities Sensitivity to workplace diversity & cultural factors High degree of confidentiality Ability to operate copier & fax equipment Alpha numeric filing skills Knowledge of Organizational, Department & Call Center customer service philosophy Confidentiality Knowledge of personnel policies & procedures Report interpretation Must be able to work in a Labor/Management Partnership environment Preferred Qualifications: Previous Schedule maintenance experience preferred Skills Testing: Typing 40WPM, Microsoft Word, Advanced Microsoft Excel. If it is determined that you need to complete testing to qualify for this position, you will receive an email inviting you to take the assessment(s) listed above. Passing test scores remain on file for one year. This position supports Kaiser Permanente's code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures. Kaiser Permanente is proud to be an equal opportunity/affirmative action employer. COMPANY: KAISERTITLE: Schedule Maintenance Clerk (On-Call)LOCATION: Stockton, CaliforniaREQNUMBER: 1282020External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.