NOW HIRING FOR CALL CENTER REPRESENTATIVES!DescriptionA Brief Overview:Handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple departments/clinics. The Access Operations Contact Center is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires.What you will do: Responds to a high-volume of incoming and outgoing telephone calls and faxed referral Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients. Facilitates communication between the patient and the physician or clinic Delivers expert knowledge regarding clinic-specific processes Accurately documents and routes calls to the proper department Identifies urgent customer needs or operational issues, and escalates appropriately Works with care teams, patients, and outside facilities to obtain necessary information required for care. Communicates with the care team and support staff on various patient issues. Obtains and updates insurance information. Meets all regulatory and compliance standards Delivers high-level of customer service Follows documented protocols and guidelines Meets and exceeds departmental quality assurance standards Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding services Uses functionality of the telephone system as required Other departmental duties as assignedSkillsEpic, Customer serviceTop Skills DetailsEpic,Customer serviceAdditional Skills & QualificationsExperience Qualifications
One (1) year of directly-related work experience
Required Knowledge, Skills and Abilities: Type 40 words per minute Excellent customer service skills Knowledge of medical terminology Demonstrated knowledge of proper English grammar in speaking and writing Effectively listen to resolve patient's/customers inquiries Maintain respect and composure in stressful situations Navigate complex software tools and accurately input data Effectively document caller notes into the medical record Ability to adjust communication to fit the needs and level of understanding of the receiver Ability to apply business logic to resolve patient/customer issues while managing multiple priorities. Working knowledge of EPIC or other patient/customer databaseExperience LevelIntermediate LevelPay and BenefitsThe pay range for this position is $27.00 - $33.00Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Stanford,CA.Application DeadlineThis position will be accepting applications until Feb 3, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.