Title: Assistant Restaurant Leader - CaliforniaCreation/Revision Date: August 2024Reports to: Restaurant LeaderFLSA: Non-ExemptSupervises: Team MembersDepartment: OperationsPay Range: $20.00-$21.75Position Mission: The Assistant Restaurant Leader serves as the assistant to the Restaurant Leader and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant.Responsibilities Include:
Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Resolves majority of on-site customer complaints.
Conducts periodic food safety audits.
Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Maintains day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and audits of the DCS.
Maintains principle accountability for timekeeping and payroll procedures.
Ensures that facilities and equipment are maintained to Company standards on a day-to-day basis.
Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards
Monitors speed of service (SOS) performance and resolves bottlenecks to achieve SOS goals.
Responsible for weekly and daily inventory, food and supplies deliveries, restaurant opening and closing and daily adjustments in shift staffing and crew deployment.
Principle trainer for new crew members with primary responsibility for STP program delivery and documentation as well as specific instruction to cashiers in sales building techniques.
Conducts formal crew performance appraisals and determines merit awards subject to RGM approval.
Required Skills, Knowledge and Abilities:
1+ years supervisory experience preferred in either a food service or retail environment with profit & loss accountability, schedule writing, and team member development
Strong preference for internal promote from Shift Supervisor position - internal promotes both STP 4 and ServSafe certified.
High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrated ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Other Attributes:
Must be a self-starter, process and solutions focused
Enthusiastic and strong driver of the company's Mission and Core Values
Action oriented
Independent problem solver
Pay Range: $20.00-$21.75/hourBenefits:
Bonus - Monthly Bonus Opportunity based on Performance
Medical Insurance - Waiting period is 60 days and a first of the month following
401K Plan - After the first year of employment.
Vacation - Vacation - 2 weeks after first year of employment and you may use 1 one week after the first six months, 2 weeks after 2 years of employment and 3 weeks after 5 years of employment
Sick Leave - 6 days annually
Physical Demands:Standard office work environment. The physical demands for this position are sits, stands, bends, lifts and moves intermittently during working hours. These physical requirements may be accomplished with our without reasonable accommodationThe duties of this position may change from time to time. Alvarado Restaurant Nation reserves the right to add or delete duties and responsibilities at the discretion of Alvarado Restaurant Nation. This position is descriptive and is intended to describe the general level of work being performed. It is not intended to be all-inclusive.Alvarado Restaurant Nation is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientationAlvarado Restaurant Nation (ARN) will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if ARN is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage