Allegretto Vineyard Resort
JOB DESCRIPTION
Department: Spa Position: Massage Therapist
JOB PROFILE (a summary of key responsibilities and subjective attributes):
The Message Therapist administrators’ professional massage and body treatments to our guests. Must have a thorough knowledge of numerous massage modalities, and a general knowledge of various body treatments – scrubs and wraps. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.
Duties and Responsibilities:
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.
Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Effectively inform and educate our guests about specific wellness concerns.
Be flexible with your schedule, supporting the needs of the spa.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Have complete knowledge and understanding of all services and products offered.
Uphold the standards of sanitation and sterilization as directed by law and the Ayres policies and procedures
Monitor quality of service in AAA Four Diamond standards
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
Perform prep work, properly clean and restock room as required
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests.
Posses the ability to work without direct supervision.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the Spa and Allegretto.
Assist in all areas of spa operation as requested by management.
Qualifications:
Strong verbal and written communication skills.
A highly driven and motivated individual wit ha good knowledge and understanding of Spa operations.
Must be flexible in terms of working hours and schedules.
Must possess outstanding guest services skills and a professional presentation.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and employees.
Must have excellent cleanliness and sanitation skills.
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent customer service skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication, listening and computer skills.
Must be a team player
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds.
Ability to turn or twist body parts in circular motion.
Ability to tolerate exposure to heat, cold, chemicals, loud/noisy or quiet environment.
Education:
Must possess current California Massage Therapy Certification
Comprehend and use basic language, either written or spoken, to communication information and ideas
Multiple language abilities preferred, fluency in English is required
1+ years demonstrated Spa experience preferred
2+ years hospitality and customer service.
Maintain guest confidentiality at all times.
The Company adheres to all applicable wage and hour laws, including meal periods, rest periods and overtime. Refer to the team member handbook for detailed policy. You are responsible to assure that you do not knowingly violate any wage and hour policies and that you immediately report any violation by others.
Rest periods: You are authorized and permitted to take paid rest periods. The rest period is based on the total hours worked daily and must be at the minimum rate of a net ten consecutive minutes for each four hour work period or major fraction thereof. If you work an 8 hour shift, you are therefore entitled to two rest periods. It is your responsibility to schedule your own rest periods. The rest periods are required to be taken on the resort’s premises. Authorized rest periods are counted as hours worked and are not deducted from wages. You are therefore not to clock out for rest periods. Rest periods cannot be combined together or with meal breaks. At the end of each pay period, you will be asked to verify whether or not you have been provided your rest periods.
You are responsible for accurately recording all hours worked. In the event you are contacted for hotel related business while you are not at work, or handle company business on personal time (vacation), you must record and be paid for the amount of time you spent working on the business related issues.
The Company reimburses team members for reasonable and necessary expenses in accordance with the hotel’s expense reimbursement policy. Refer to the team member handbook for details.
PHYSICAL, ENVIRONMENTAL, COGNITIVE, AND SOCIAL REQUIREMENTS:
NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
PHYSICAL REQUIREMENTS:
Please indicate the frequency of activity required of the associate to perform the job.
ACTIVITY
(Hours per day) NEVER
0 Hours OCCASIONALLY
up to 3 hours FREQUENTLY
3-6 hours CONSTANTLY
6-8+ hours
Sitting X
Walking X
Standing X
Bending (neck) X
Bending (waist) X
Squatting X
Climbing X
Kneeling X
Crawling X
Twisting (neck) X
Twisting (waist) X
Hand Use: Dominant Hand: R L X
Is repetitive use of hand required? X
Simple Grasping (right hand) X
Simple Grasping (left hand) X
Power Grasping (right hand) X
Power Grasping (left hand) X
Fine Manipulation (right hand) X
Fine Manipulation (left hand) X
Pushing and Pulling (right hand) X
Pushing and Pulling (left hand) X
Reaching (above shoulder level) X
Reaching (below shoulder level) X
Please indicate the daily Lifting and Carrying requirements of the job. Indicate the height the object is lifted from the floor, table or overhead location and the distance the object is carried.
LIFTING CARRYING
Never
0 hours Occasionally
Up to 3 hrs Frequently
3-6 hours Constantly
6-8+ hours Height Never
0 hours Occasionally
Up to 3 hrs Frequently
3-6 hours Constantly
6-8+ hours Distance
0-10 lbs. X Overhead X 500’
11-25 lbs. X Overhead X 500’
26-50 lbs. X Chest level X 50’
51-75 lbs. X Knee level X 25’
76-100 lbs. X X
100+ lbs. X X
ENVIRONMENTAL FACTORS:
Please indicate which environmental issues exist and describe them.
Y N (IF YES, PLEASE BRIEFLY DESCRIBE)
a. Driving cars, trucks, forklifts and other equipment? X
b. Working around equipment and machinery? X
c. Walking on uneven ground? X Property terrain
d. Exposure to excessive noise? X
e. Exposure to excessive vibration? X
f. Exposure to extremes in temperature, humidity, or wetness? X Outdoor weather conditions
g. Exposure to dust, gas, fumes, or chemicals? X
h. Working at heights? X
i. Operation of foot controls or repetitive foot movement? X
j. Use of special visual or auditory protective equipment? X
k. Working in cramped quarters? X
l. Burn hazards? X
m. Electrical shock hazards? X
n. Working with bio-hazards such as:
Blood borne pathogens, sewage, toxic chemicals, etc? X
COGNITIVE REQUIREMENTS:
Please indicate the level that the following mental processes are utilized in the performance of job tasks.
Minimal Simple Average Difficult Complex
Calculating X
Organizing X
Analyzing X
Planning X
Documenting X
Implementing X
Communicating X
Presenting X
SOCIAL CONTACT:
This section describes the position's work relationships with both property guests and other associates.
Minimal Moderate Frequent Continuous
Works Alone X
Works Around Associates X
Works Around Guests X
Works as a Team X
NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
Due to the nature of the hospitality business operating 24 hours a day, seven days a week, no set work schedule is guaranteed. Schedules are subject to modification based on business volume and demand.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
This description may be changed, modified or edited at any time based on the demands of the business.
I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the functions of this job as listed above, with or without reasonable accommodation.
I have reviewed this job description and have asked any questions necessary to understand its content.