We are looking for an enthusiastic BDC representative to join our growing dealership's service team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department, and making service outbound calls.
BDC Representative Responsibilities:
-Answering incoming phone calls and online enquiries
-Logging customer details and comments in our system
-Scheduling appointments and following up with any "no show" customers
-Maintaining thorough, up-to-date knowledge of our products
-Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect
-Adhering to all company policies and procedures
-Maintaining contact with customers to ensure they are happy with our service
-Ensuring potential customers are aware of any promotions
-Assisting with various other tasks at the dealership
Please forward your resume for consideration