The Edgewater Inn and Suites is looking for a Front Desk Manager! We are looking for someone who has a flexible schedule, is dependable and a people person. We have a small established front desk staff that works well as a team and works hard to provide the best customer service to our guests. Our guest’s customer service experience is our number one priority.
Responsibilities:
Train, supervise and support front desk staff
Schedule shifts
Ensure timely and accurate customer service
Handle complaints and specific customer requests
Troubleshoot emergencies
Monitor stock and order office supplies
Ensure policies and security requirements are met
Booking and modifying hotel reservations, answering phones, check in and check out of guests
Cashiering and credit card payments
Greet and register guests
Inspect the grounds, public areas and guest rooms for appearance and cleanliness
Ensure company standards for housekeeping, maintenance and guest services are met
Answer guest questions about hotel services and policies
Interview, hire, train and terminate staff
Monitor staff performance, ensuring the hotel is running well and guests are happy
Coordinate front-office and back-office activities and resolve any problems
Requirements:
Proven work experience as a Front desk manager or Reception manager
Available weekends, holidays, and evenings
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma; additional certification is a plus
Ability to lead a large group
Attention to detail
Ability to work in a fast-paced, high-stress environment
Excellent written and verbal communication
Knowledge of all hotel operating procedures
Critical-thinking and problem-solving skills
Excellent customer service and interpersonal skills
Benefits
Competitive compensation, based upon experience
Paid Time Off (PTO)
Medical, dental and vision insurance
Simple IRA plan
Performance Evaluations & Skill Assessments for increased compensation
Holiday Pay Rate 1.5X for Christmas and Thanksgiving
How to Apply:
Please email your Resume & Cover Letter to the General Manager or you can drop them off in person at 280 Wadsworth Ave in Pismo Beach. Thank you!