Vacancy caducado!
Job Description
MUST LIVE IN OR NEAR HAYWARD
MUST BE WILLING TO WORK WEEKENDS
HOTEL & TRAVEL EXPERIENCE PREFERRED
Seeking Professional Reservation Agents with Strong Customer Service Background
We have maintained a professional standard in meeting the needs of many executive, corporate, and private travelers in the San Francisco Bay Area since 1997, and are currently accepting resumes for professional, customer-service driven Reservations Agents/Dispatcher.
Job Summary
The Customer Service Representative will primarily assist clients in making transportation reservations. Duties will also include monitoring the company email inbox, website, and text messaging system, assigning drivers to runs, and ffollow-ups
General Accountabilities
Responsible for communicating effectively with clients while inputting accurate trip information, while maintaining a friendly demeanor.
Maintain open communications with the supervisor, ensuring timely and accurate reporting on the status of problems, concerns, etc.
Consistently checking/scanning the system, ensuring error-free reservations as well as complete knowledge of all reservations processes and correct pricing
Communicate with drivers regarding any details that are pertinent to the successful completion of transfers, i.e. notes in reservations should be read consistently to ensure awareness of client requests/needs and ensure drivers are made aware and follow through.
Complete any/all other duties assigned to ensure smooth operations throughout the company.
Maintain confidentiality of employee, corporate, and customer records and information.
Maintain work area in a clean and safe manner.
Must be able to work weekends and holidays in a 24/7 environment
Must be able to sit for long periods.
Monitor flights and update drivers to any changes
Job Qualifications
High school diploma or equivalent education & 1-2 years related job experience preferred
Must be able to think and act clearly and calmly under all circumstances.
Must possess basic math, computer, people, and leadership skills.
Skills:
Ability to actively engage in conversations with clients
Attention to detail
Meets challenges resourcefully
Exhibits patience and persistence in the face of obstacles
Seeks further education and technical training
Responds well to questions
Gathers and analyzes data skillfully
Adapts very well to change and inconsistency in the workplace
Pay commensurate with experience and will increase with growth in this position.
Vacancy caducado!