Job Title: Mac Desktop Support Specialist
On-Site in San Francisco Mission District - No work from home
Location: San Francisco - Mission District
Job Type: Part Time (1099 Contractor) - 5 days per week
Company: Blackhawk MSP
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Job Summary:
We are seeking a skilled and customer-focused Mac Desktop Support Specialist to join our IT team. The ideal candidate will have extensive experience supporting Apple MacOS environments, providing technical assistance to users, and delivering exceptional customer service. You will be responsible for troubleshooting hardware and software issues, configuring and maintaining Apple devices, and ensuring a seamless experience for end users. Strong communication skills and a customer-centric attitude are essential in this role.
Key Responsibilities:
- Provide technical support for Mac desktops, laptops, and other Apple devices to end users.
- Diagnose, troubleshoot, and resolve hardware and software issues in a timely manner.
- Install, configure, and maintain macOS, applications, and system updates.
- Assist with the setup and configuration of new Mac devices, including system imaging and user account creation.
- Support users with third-party software applications, email configurations, and peripheral devices.
- Manage and maintain backups, system updates, and software licenses.
- Provide training and guidance to end users to ensure effective use of Mac systems.
- Collaborate with other IT team members to resolve complex issues and escalate problems as needed.
- Document technical processes and maintain accurate records of support requests and resolutions.
- Maintain security protocols by applying system updates and ensuring compliance with organizational IT policies.
Qualifications:
- Proven experience as a Mac Desktop Support Specialist or similar role.
- Strong knowledge of macOS and Apple hardware troubleshooting.
- Familiarity with software such as Microsoft Office for Mac, Adobe Creative Suite, and remote desktop tools.
- Experience with MDM (Mobile Device Management) platforms for managing Apple devices (e.g., Jamf Pro, Kandji).
- Solid understanding of network configurations, printers, and cloud storage solutions.
- Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
- Outstanding verbal and written communication skills with a focus on delivering exceptional customer service.
- Ability to explain technical concepts to non-technical users in a clear and patient manner.
- Team-oriented with the ability to work independently when needed.
- A passion for helping others and improving the user experience.
Preferred Qualifications:
- Apple Certified Support Professional (ACSP) or other relevant certifications.
- Experience in a managed services provider (MSP) or IT support environment.
- Familiarity with cross-platform environments (e.g., Windows, Linux).
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How to Apply:
If you are passionate about Mac support and providing exceptional customer service, we would love to hear from you! Please submit your resume and a cover letter to
https://crm.blackhawkmsp.com/multipagewtl/form/30253966bac67678ad0596782a0a46bc
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