Favarger Consulting is an IT services consulting firm that has proudly served the San Francisco Bay area since 2011. We are seeking a consultant with a strong grasp of Apple technology to join our team.
This position is best for those who thrive in an unstructured environment and have excellent time management skills and a strong sense of integrity and follow through. You’ll be required to work flexible part time hours to start, then after an apprenticeship period you’ll work towards becoming a full-time member of our team.
Responsibilities
- Returning help desk calls and working with customers to resolve issues
- Monitoring and resolving incoming email tickets while tracking time
- System administration projects
- Account Management
- Refining process documentation
Requirements
- Meticulous time tracking
- Excellent customer service
- Thrives in an unstructured environment
- Strong sense of follow up and integrity
- Able to work in a variety of online platforms and systems
- Innate curiosity and desire to learn new things
- Wants to work in a small shop with all that entails
Experience
- We are 95% Apple Technology
- Apple Certifications or good at taking tests
- Comfortable with online training
- Experience with Addigy
- Experience with Merkari products and dashboard administration
- Working familiarity with Microsoft Word and Excel
- Experience performing both help desk and onsite support
Compensation
Pay - Hourly starting at $27 - 45 depending on certifications and experience
Flexible part-time hours to start, with a transition to full-time after an apprenticeship period.
To Apply
Please email us a copy of your resume and your answers to the following questions:
1. You walk into a customer site where the first thing you are told is that the President can’t “get her email.” When you go to her machine to launch a browser and load a web page, you get the message “You are not connected to the internet.” From your questioning of the client, only one machine seems to be affected. Describe what steps you would take to troubleshoot this issue.
2. When you start your shift, you see the following communications have come in:
- 1 new ticket from a managed services customer that came in the night before
- A follow up email from another managed services customer about an ongoing issue which has been thorny to solve and has been dragging, the email might have the solution
- An email that was sent directly to you, from a customer that you like very much, describing an emotionally loaded issue which has an easy fix.
What order do you answer the communications in and why?
3. A client tells you in confidence that a person with whom you are friendly at their firm is about to be laid off. Do you tell that person? Why or why not?
4. What does an MDM profile do in MacOS, and what are the methods you can use to deliver one?
5. Star Wars or Star Trek?
6. Describe how to turn on and configure a client VPN in the Meraki Dashboard.
7. How does one start a Mac into the recovery partition on both Intel and Silicon hardware?