International Orange is a wellness-based day spa offering massage and skin care. Our spa features an extensive retail shop offering luxurious skincare, body care, and carefully selected gifts. We are a locally-owned business in the Marin Country Mart and have been recognized by Marin Magazine for Best Spa in the County.
We are currently looking to hire a professional and dedicated Spa Coordinator. This position is multi-faceted and requires a high degree of skill in client service, communication, administration and sales. As a Spa Coordinator, your primary role is to host each client with an elevated level of service and personalized attention. Spa Coordinators are meticulous and detail oriented, able to book appointments with accuracy, have the communication skills necessary to articulate all spa offerings, and have the multi-tasking skills to ensure the spa environment is clean, tidy, and welcoming.
Specific Responsibilities:
-Answer Phones during business hours.
-Host clients in a friendly manner from check in to check out.
-Explain Products, Services, and Treatments.
-Book appointments accurately/efficiently utilizing sophisticated reservation software.
-Mediate and resolve client issues.
-Sell and stock retail products.
-Perform administrative tasks necessary for the spa’s day to day operations.
-Housekeeping, including but not limited to putting away laundry, restocking towels, and ensuring locker rooms, lounge, and retail are impeccable.
REQUIREMENTS:
- 1+ years in customer service. Experience in the spa industry or related hospitality/retail industry experience preferred.
-Strong written and verbal communication skills.
- Able to memorize and understand treatment modalities, including massage and skin care.
- Enjoys teamwork and takes initiative.
- Have a thorough knowledge of computer and scheduling systems.
- Strong ability to multitask.
-Able to lift up to 25lbs and stand for approximately 6-8 hours per day.
-Available to work for at least 6 months.
-Sunday, Monday, Thursday availability.
Our compensation includes a competitive wage, paid time off, health insurance starting at 20 hours, and spa and retail perks.
If you think you could be a good match for us, reply to this posting with your resume and availability. Please, no phone calls or attachments.
Please include your availability in your response.
All the best, The Team at IO