About Us
The Portal is a vibrant community wellness space dedicated to promoting health, well-being, and connection. We provide a range of services, including yoga classes, workshops, and events aimed at fostering a supportive environment for our members to connect with each other. Our facility also includes a Longevity Spa with remedies and emergent treatments including hyperbaric oxygen therapy, sauna and cold plunge, sound beds, red light therapy, and other wellness technologies. The Portal has cultivated a vibrant community of innovators, featuring trailblazers in tech, business, social impact, art, and wellness.
Job Description
As the Membership Manager, you will be responsible for aspects of our membership department, programming, and communications. This includes managing our member tours and onboarding, member acquisition and retention, house managing events in coordination with our Event Manager, and coordinating our marketing calendar and managing our member communications.
This role requires someone who is capable of implementing strategic membership plans and giving tours to members, while being operationally minded and detail-oriented in their communications. It is a front-of-house role that will also be responsible for the back end information flow around all of our offerings to our members and broader audience.
Key Responsibilities:
Membership
- Create and implement strategic member acquisition and retention strategies.
- Manage and give tours for new potential members.
- Onboard new members to our app and process, and orient them to the space and calendar.
- Host monthly events to welcome members and introduce them to The Portal's offerings.
On-Site Manager
- Serve as the senior on-site point of contact during afternoon and evening hours (Friday–Tuesday, 2 PM–10 PM).
- Oversee the front-of-house and operations team to ensure smooth daily execution and member satisfaction.
- Maintain high standards of hospitality, cleanliness, ambiance, and service across all member touchpoints.
- Support accountability and performance of PM staff through active presence and leadership.
- Troubleshoot real-time operational or member-related issues to ensure seamless experiences.
Programming
- Manage member-led clubs, such as Outdoor Club, Book Club, and AI Club.
- House manage events that fall on Sunday, Monday, and Tuesday.
Communications & Marketing
- Manage a central communications calendar that spans events, memberships, operations, partnerships.
- Write our weekly newsletter and work with our graphics team to send out weekly updates.
- Manage our WhatsApp group membership and promote engaging dialog.
Qualifications
- Excellent communication and relationship-building abilities.
- Demonstrate strong sales ability by effectively converting tours into memberships and coaching team members to do the same.
- Proven experience in program development, event production, or creative direction.
- Strong organizational and project management skills, with attention to detail.
- Ability to balance creativity with structured operational execution.
- Proficiency in basic computer applications and event management tools.
Compensation
- Base Salary: Starting at $90,000 annually
- Incentives: Additional commission based on new member sign-ups
Benefits
- Health insurance, dental, vision; 401k
- Free usage of biohacking tech remedies (subject to availability)
- Sick pay accrued at 1 hour per 30 hours worked
- PTO: 10 days in the first year, increasing to 14 days in the second year
Start Date & Hours
- Start Date: Flexible August start date.
Standard Hours:
- 5 days/week, Friday - Tuesday
- 2 PM - 10 PM (subject to change based on need & special events)
Apply Today
If you are passionate about cultivating vibrant member communities, creating meaningful onboarding experiences, and driving member retention through personal connection and thoughtful programming, we invite you to apply for the Membership Manager position. Please submit your resume and a cover letter outlining your qualifications and interest in this role. We look forward to hearing from you!