Maplebear Inc. D/B/A Instacart in San Francisco, CA seeks Incident Operations Data Analyst (Multiple Openings).
Responsibilities: Responsible for delivering in-depth analytics and data-driven insights to support incident operations. Duties include: leveraging analytical tools to develop operational metrics for customer experience and incident response; developing and implementing information frameworks and data pipelines to enhance performance metrics and reporting functions, including defining data requirements and information management procedures to gather and validate information for analytical reporting; applying statistical methods to formulate mathematical simulations of business volume and capacity, relating constants and variables, restrictions, alternatives, conflicting objectives, and their numerical parameters to forecast operations and infrastructure needs; applying quantitative data analysis to evaluate, execute, and measure opportunities for growth and efficiency gains while balancing customer experience, revenue targets, and operational costs; analyzing historical data and statistical trends to define complex problems and performing root cause analysis to identify alternative courses of action; preparing and presenting analytical findings and recommendations to customer experience management teams, including project proposals and data visualizations demonstrating what plans will offer the best outcomes; assessing existing information systems and operational procedures to identify areas for improvement; applying knowledge of database administration, information policy and security, enterprise risk management, and other information management principles to optimize and scale operational processes and procedures for data collection and analytical reporting; and other duties as assigned. Employee may be stationed anywhere in the continental United States but will report directly to Instacart headquarters in San Francisco, CA.
Education: Master’s degree in Information Management, Statistics, or related analytical field (or foreign equivalent).
Requirements: 1 year of experience in the job offered or related. Other special requirements include: 1 year of experience analyzing and interpreting statistical data in a workforce management environment; 1 year of experience working with workforce management software; 1 year of experience working with SQL or similar databases; 1 year of experience performing capacity forecasting; and 1 year of experience developing and implementing data frameworks and information systems to enhance performance metrics and reporting functions.
Rate of Pay: $98k - $122k. Qualified applicants must mail resumes to Instacart, Attn: K. Kim, Global Mobility, 50 Beale Street, Suite 600, San Francisco, CA 94105 quoting job #IODA28.