Club Nautique is the premier sailing school and yacht charter company in the Bay Area with two locations in Alameda and Sausalito. We offer classes, sailing and powerboat charters, skippered charters, corporate events, member events, and new and used yacht sales.
We teach the full sailing and powerboating curriculum from US Sailing and US Powerboating - the national standard for sailing and powerboating instruction. Our mission is to inspire joy through boating. We are passionate about training and providing opportunities for our clients and members to pursue their goals of being out on the water whether that is day sailing on the Bay or cruising across the oceans.
We are looking for an enthusiastic, friendly individual who is passionate about customer service and will make a positive impact on our customers, members, and coworkers. This position is for the Alameda location.
Overview: Leads efforts to grow the member base and deepen member involvement, with a focus on onboarding, upgrading, and retention strategies. This role also serves as a primary point of contact for prospective members, guiding them through the inquiry process and converting interest into active memberships.
WHAT YOU’LL DO
Handle incoming inquiries from prospective members via phone, email, and walk-ins
Provide personalized information and guidance to help prospects choose the right membership option and join Club Nautique
Sign up new members and ensure a smooth onboarding experience
Track members through their classes and promote membership upgrades through personalized outreach
Analyze usage and engagement data to identify upgrade opportunities
Promptly answer all incoming calls received, screen calls and transfers calls to the proper person or department
Greet members, students, and instructors at the front desk
Assist with check in of all students for classes and all members for charters
Prepare all materials for charters and classes
Prepare and share materials for classes via email and mail
Phone members to confirm charters and take payments
Organize daily business for accounting
Ensures all students are emailed or called with class reminders weekly
Book charter reservations using reservation system
File and scan class paperwork upon class completion
Assist with event planning and set up including light food prep
Assist with leading flotillas locally and internationally
Restock office supplies and assist with inventory as needed
Keep common areas clean including light dusting, vacuuming, and sanitizing as needed
Provide general clerical and administrative assistance, when needed, to the Alameda Base Manager, Membership Director, and others as needed
Your qualifications:
Minimum 2 years of sales, member engagement, acquisition, customer service, or similar experience
High school diploma required, college degree preferred
Excellent phone and in-person communication skills
Takes initiative and can work independently
Excellent filing and typing skills
Strong computer skills including Google GSuite and Microsoft Office Suite
Ability to work in a collaborative environment
Ideal candidate:
Has a commitment to delivering excellent customer service
Has a positive attitude
Flexible and adaptable to a changing environment
Has exceptional communication skills (phone, written, computer)
Has outstanding organizational skills
Is able to handle a fast-paced environment
Is a team player who brings a positive attitude and reliable work ethic
Has sailing or powerboating experience or a strong desire to learn
What we offer
Competitive compensation and retirement plans
Healthcare including medical and dental
Paid time off
401(k) retirement savings with a generous company match
Club membership, discounts on charters, free sailing and powerboating lessons, and the use of class boats after successful completion of classes
Schedule: Full-time, 8:00am - 5:00pm, Saturday - Wednesday is the preferred schedule.
If you are ready to become a valued, contributing member of the Club Nautique team, apply today.