Fortrend Engineering is seeking an Inside sale associate to join our sales Team.
Fortrend manufactures and integrates Automation Equipment for the Semi-conductor and PV industries including but not limited to Wafer and Mask/Reticle handling robots, shipping boxes, SMIF pod and FOUP openers, Mask/Reticle transfer systems, EFEM’s, Thermal Curing Chambers, and associated products. The ideal candidate will have excellent communication skills, strong sales technical background with some experience in robotics, automation in Semi-conductor applications
Job Overview
As an Inside Sales Associate, you will be primary point of contact for many of Fortrend’s customer procurement and decision makers. Your responsibilities will be focused on providing an exceptional customer experience through effective communication, issue resolution, technical expertise, product gap analysis, meeting sales targets, and account growth. You will be accountable with the objective of meeting the customer’s needs and expectations, in accordance with required safety regulations, quality standards, export and other compliance standards.
Essential Responsibilities
Supports Sales Team to help move things along for customers when the Sales Manager in unavailable.
Responds to all emails and phone inquiries in a timely manner.
Works with the sales team to solicit customers for new purchase orders, quotation follow-up and growing overall company revenue.
Primary contact window for all customer related issues (purchase order, change order, expedite, push out/cancellations, FA, RMA, credit/debit memo, stock rotation, ship debit, etc.)
Primary contact window for all customers’ inquiries (price quotation, L/T, stock check, product information, sample request)
Processes all the order (manual/EDI), RMA, credit/debit, stock rotation & ship & debit entries
Inside Sales Support across different divisions as a liaison between Sales, Finance, Quality, Marketing, & Shipping.
Manage order entry, lot starts, customer communication, and workflow with Operations to maximize revenue
Develop and maintain close working relationships with regular customers to promote long term sales growth
Tradeshow attendance and support
Account Management
Ability to self-manage and prioritize work for specific customers
Ability to forecast and communicate account details to sales leadership
Collaborate closely with supporting departments, including procurement, engineering, operations and finance
Achieve growth and other metrics set by sales leadership
Market Analysis
Share voice of customer (VOC) feedback on pricing, market trends and other feedback to sales leadership to support strategy and grow sales.
Generate proposals, including cost analysis and pricing proposals for customers.
Understand industry trends and provide recommendations to leadership to support growth strategy for new and existing products.
Qualifications
Required Qualifications
Minimum Bachelor’s Degree with minimum 1 year of related experience managing customers and/or client accounts required OR
Minimum Associate’s Degree with minimum 3 years of related experience managing customers and/or client accounts required OR
Minimum High School Diploma or GED with minimum 5 years of related experience managing customers and/or client accounts required.
Minimum 2 years of experience working in power point. excel and word with moderate to advanced proficiency.
Strong proficiency in math, writing, spelling, and vocabulary.
Ability to travel up to 20%.
Preferred Qualifications
Experience in a manufacturing setting.
Experience with Expandable.
Experience with Unipoint.
Experience with shipping goods.
Direct inside or outside sales experience.
Technical Background in materials or engineering or Semiconductor Automation equipment
Work Authorization/Security Clearance Requirements
Must meet ITAR citizenship requirements
Job Type: Full-time
Competencies
Active listening
Product knowledge
Communication skills
Customer Management
Reporting skills
Customer Service
Supervisory Responsibilities
None
Work Environment
Work is primarily performed in a temperature-controlled, open cubicle setting. Frequent interruptions and conversational noise can be expected.
Physical Demands
Constantly in a stationary position, often sitting and/or standing for prolonged periods (8 hours)
Constantly viewing a computer monitor for prolonged periods (8 hours)
Affirmative Action/EEO Statement
The employment policy of Fortrend is to provide equal opportunity to all individuals. Employment decisions are based on merit and business needs. It is the policy of this Company not to discriminate against any employee, or applicant for employment, because of age, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), color, race, creed, national origin, religious persuasion (including religious dress and grooming practices), marital status, sexual orientation, gender identity, political belief, genetics, disability that does not prohibit performance of essential job functions with or without reasonable accommodations, medical condition, or any other protected characteristic under applicable federal, state, or local laws. Fortrend also does not discriminate on the basis of national origin or citizenship status, as provided under the Immigration Reform and Control Act of 1986.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the job. Duties, responsibilities, and activities may change at any time with or without notice at the discretion of the company.
Employee Benefit Summary –
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long Term Disability and AD&D
- 401K Plan
- Flexible Spending Account (Section 125 Plan)
- Paid Holidays/Paid Time Off