Job Title: Client Success and Growth Specialist
Location: San Jose, California
About Us:
Skalable Technologies is at the forefront of innovation, offering a wide range of products and services in technology and accounting software. We empower businesses to scale smarter with tailored solutions, cutting-edge tools, and exceptional service. We're looking for someone who is as passionate about technology and client success as we are.
What You’ll Do:
As a Client Success and Growth Specialist, you'll blend the best of account management and sales. You’ll take ownership of key client relationships, ensuring exceptional service while identifying growth opportunities. This role demands a proactive, results-driven professional who thrives on both nurturing existing accounts and closing new opportunities.
Key Responsibilities:
Serve as the primary point of contact for assigned clients, ensuring their success and satisfaction with Skalable’s products and services.
Identify and execute growth opportunities within existing accounts, building trust and delivering value.
Drive new business opportunities by understanding client needs and positioning Skalable’s solutions effectively.
Utilize technology to streamline client interactions, manage accounts, and analyze data for improved outcomes.
Collaborate with internal teams to provide seamless support and resolve client issues promptly.
Embrace a consultative approach to sales and account management, demonstrating the ability to navigate complex scenarios.
Maintain up-to-date knowledge of Skalable’s offerings, as well as broader industry trends in technology and accounting software.
What We’re Looking For:
Customer-first mindset: Proven experience in delivering exceptional client service.
Hunter mentality: Demonstrated ability to prospect, sell, and close in complex sales environments.
Account management experience: Strong track record of managing and growing client relationships.
Tech-savvy: Comfortable leveraging technology daily to enhance efficiency and results.
Self-starter: Able to lead and make decisions independently with minimal guidance.
Fast-paced and goal-oriented: Thrive under pressure while meeting and exceeding goals.
Industry knowledge: Experience with technology, accounting software, or ERP systems is a plus.
Passion for results: A proactive approach to achieving targets and delighting clients.
What We Offer:
Competitive salary with performance-based incentives.
Opportunity to work with a diverse portfolio of cutting-edge products and services.
Dynamic, collaborative environment with opportunities for professional growth.
Located in the heart of San Jose, with flexibility to incorporate technology-driven solutions into your day-to-day.
Join us if you’re ready to be part of a team that values innovation, independence, and delivering outstanding results for clients.
How to Apply:
Send your resume and a cover letter explaining why you’re a great fit for the role to [email protected]. We can’t wait to hear from you!