The Team at Specialized Los Gatos is seeking a sales-oriented Supervisor to help drive sales performance and deliver a premium experience to our riders. If you have a passion for cycling and a knack for connecting people to the products they need, please reach out as we would love to have you on our team!
ABOUT SPECIALIZED
Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and
streets than ever before, we’re here to do the best work of our lives to push the greatest human powered
machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers.
We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we
inspire riders everywhere.
In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and
collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we
provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part
of this growing team. Reach out – we’re here to help you build your career at Specialized.
JOB SUMMARY
The Supervisor/Key Holder balances a passion for people and excellence in retail while encouraging and
supporting their team on the floor.
The Supervisor/Key Holder is front line and the point person for our store, working directly with riders, both
present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the
goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding
longer and better. A Supervisor/Key Holder delivers locally authentic interactions that express inclusive,
transformative, and ride-focused experiences. And overall, delivers exceptional rider service; enhances rider
satisfaction; aids in meeting sales and profitability goals, and supports their teams’ efforts.
HOW YOU’LL MAKE A DIFFERENCE
Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
Meeting and making a connection with riders, asking questions, and listening to riders' needs, then
giving options and advice on meeting those needs
Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the
specialist, Specialized, and the purchase process
Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for
staff and riders alike inside and out, c/o the Specialized Retail Way
Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed,
ensuring product presentation areas remain clean and organized
General cleanliness standards are set at store opening, maintained throughout the day, and reset at
close of business, including light janitorial duty
Use company literature/resources and available training to stay current on product features
Regular, dependable attendance and punctuality
Conduct opening and closing responsibilities when store when manager is absent
WHAT YOU NEED TO WIN
Passion for cycling and the Specialized brand
A current or former retail employee with 1-3 years of experience preferred
Excellent communication with the ability to effectively interact with riders and team members
Must be able to work as business dictates which includes weekends
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
Able to lift at least 20 lbs. or more and use proper lifting skills
TELL ME MORE
Industry leading Employee Purchase program
Long term loan of a current model-year demo bike
Medical, dental, vision, and life insurance
Morning/evening rides with team
For eligible employees
Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion,
striving to break barriers and have a positive impact on the world.
We want to increase representation of all races, genders, and body types in the cycling industry and are
committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone –
especially those from marginalized groups – to apply to our job postings and help us earn the position as the
rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to
contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to
make a difference, please apply and let us know how you can make an impact at Specialized!
See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.