As a Part-Time Customer Service Associate at Express Photo and Mail, a family-owned packing/ shipping and printing store, you will play a crucial role in providing exceptional customer service to clients seeking packaging, shipping, and related services. Your friendly demeanor, attention to detail, and problem-solving skills will contribute to the overall success of the store and ensure a positive experience for our customers. Must be able to lift 30+ lbs. and feel comfortable using computers, printers and copy/ fax machine (with training provided).
Key Responsibilities:
Customer Assistance:
Greet customers warmly and create a welcoming atmosphere.
Listen attentively to customer inquiries and concerns, offering prompt and accurate solutions.
Assist customers in selecting appropriate packaging materials, shipping options, and related services based on their needs.
Provide information about shipping rates, delivery times, and tracking procedures.
Packaging Services:
Skillfully pack and prepare items for shipping, ensuring they are secure, protected, and meet shipping regulations.
Offer advice on proper packaging techniques to customers, aiming to minimize the risk of damage during transit.
Shipping Expertise:
Knowledgeably explain the various shipping methods available (e.g., express, ground, international) and their associated features.
Assist customers in completing shipping forms, labels, and customs documentation accurately.
Operational Tasks:
Maintain a clean, organized, and well-stocked store environment.
Handle cash transactions, process payments, and maintain accurate records of sales and transactions.
Assist with sorting mail,inventory management, restocking shelves, and maintaining adequate supplies of packaging materials.
Qualifications and Requirements:
High school diploma or equivalent.
Must be willing and able to become a Notary
Previous customer service experience is preferred.
Detail-oriented with a focus on accuracy.
Basic computer skills for data entry and using shipping software.
Ability to lift and move packages of varying sizes and weights.
Familiarity with shipping carriers and their services is a plus.
Working Conditions:
The role involves standing, walking, and lifting throughout the shift.
Interaction with a diverse range of customers and personalities.
Fast-paced and dynamic environment, especially during peak shipping periods.
Job Type: Part-time
Pay: $20-22 per hour
Expected hours: 20 – 30 per week