We are looking for passionate, intelligent, hard-working individuals to join our exemplary retail boutique team. As a Lead Boutique Associate, you will be surrounded by motivated, like-minded individuals who are each passionate about creating a seamless, intuitive, and luxurious experience for our clients.
With 50 years in business, we move from a deep understanding of our core company values. These include client-centeredness, integrity, acting as a unified team, speaking and acting from respect and kindness, gratitude, resilience, consistency, responsibility and conscientious accountability, as well as ownership of our roles and taking initiative. We are excited to welcome our next team member who will not only exemplify, but add to our company culture!
As an ideal candidate, you will…
Have experience in retail sales, hospitality, or other client-facing workplace settings;
Be honest, responsible, reliable, punctual, hard-working and energetic;
Consistently provide authentic, exemplary customer service;
Be efficient, strategic, proactive, productive, and detail-oriented;
Have a security conscious mindset with a strong sense of discretion;
Possess excellent verbal and written communication skills;
Think outside-the-box and creatively problem-solve using critical thinking;
Be motivated, self-driven, and expedient;
Maintain a positive and professional attitude, even under pressure;
Love working as part of a fast-paced and supportive team;
Have experience overseeing the completion of tasks and projects, including delegating when appropriate;
Maintain the highest ethical standards; and
Be passionate about serving clients with friendliness and care.
What you’ll be doing…
Assist in various departments, based on operational needs:
Sales - Respond to client inquiries and book client appointments strategically to facilitate the sales process. Prepare for client appointments by utilizing CRM software to anticipate client needs. Greet and interact with clients in a kind and professional manner that inspires trust and furthers sales. Notice spoken and unspoken needs of clients and take detailed notes of client requests and preferences, following-up as appropriate. Procure products based on client requests. Style and merchandise products. Serve alcoholic and non-alcoholic beverages, wrap gifts according to boutique standards, restock supplies, take high-quality photos to send to clients, and return products to their displays.
Administrative - Keep the boutique organized, clean, and stocked. Order and keep an inventory of supplies. Data entry and filing paperwork.
Accounting - Data entry of daily transactions and filing paperwork, assist with the location and organization of client and vendor invoices for cross-use between sales, inventory, and accounting departments.
Inventory - Daily receiving of packages, data entry of new items into inventory program, tag newly inventoried items, cross-check tags against paperwork, gather and prepare items for shipping, maintain integrity and accuracy of tags on items being displayed.
Marketing - Utilize a DSLR camera and lightbox to take high quality photos of jewelry and gemstones, and edit them for use by the sales & marketing departments.
In addition, you will maintain day-to-day operations through answering phones, general light housekeeping, merchandising, and hospitality set-up.
Hours: Our shifts fall within the hours of 9am and 9pm, with occasional earlier or later shifts for meetings or special events. Shifts currently average 10 to 11 hours, but can sometimes be longer or shorter. Days worked are Tuesday through Saturday, with a handful of occasional Sundays and Mondays throughout the year, especially in the month of December.
Candidate Qualifications:
Over 21 years of age (required);
High school diploma or equivalent (required);
Ability to stand for prolonged periods of time, bend, kneel, and lift up to 30lbs (required);
Ability to perform job duties in alignment with company expectations as detailed in post above, with or without reasonable accommodations (required);
Experience in retail sales, hospitality, or service industries (required)
Open availability on days, evenings, and weekends - primarily Saturday (required)
Familiarity with Mac operating systems preferred; and
Skilled with paper crafts - precise cutting, gluing, etc. preferred.
Role Classification
Job Level: Entry to Intermediate
Schedule: Full-Time
Availability: Day, evenings, and weekends (primarily Saturdays)
Classification: Hourly, non-exempt
Scheduled Hours : 45-55+/week (with overtime pay)
Hourly Rate: $24-$28 per hour, commensurate with experience.
Benefits: Monthly contributions toward medical, dental, and vision insurance premiums, 401k (company matching up to 4% gross income), profit-sharing, annual bonus eligibility, vacation pay, and parental leave.