AYLA GUIDE
This is a part-time position / approx. 15-20 hours per week
Ayla is a healthy beauty business based in San Francisco. We offer an expert-curated selection of the most effective and good-for-you beauty products from around the world; we also pride ourselves on the unparalleled service, expertise, and personalized guidance we provide to our customers. We sell online and in person at our studio in San Francisco.
What our Guides do:
Promptly respond to customer questions by email, phone, and in person
Help customers find the best product matches for their needs through in-person, phone, video, and email consultations
Proactively follow-up with customers to check on product satisfaction and make additional suggestions
Work with our fulfillment team to help process orders
Help maintain a beautiful store environment
Assist with events at the store
Help develop solutions to continuously improve our customers’ experience
Delight and satisfy our customers with every interaction they have with us
What we look for in a team member:
Genuinely enjoy helping others and have passion for providing an elevated customer experience
Keen interest in skincare, haircare, fragrance, and cosmetics (and a desire to learn more)
Love of organization and details
Excellent written & verbal communication skills
Comfortable in a fast-paced environment
Proactive, creative problem solver; highly detail oriented and self-disciplined
Experience in customer-focused ecommerce business, beauty, customer service, or project management is a plus
Associate’s / Bachelor’s degree
At Ayla, you’ll:
Be a part of a positive team that’s passionate about healthy beauty products
Get a first look at the newest and best healthy beauty products from around the world
Have opportunities for ongoing training and growth with brand founders and renowned experts
Requirements:
Able to reliably commute to our San Francisco office
Eligible to work in the U.S.