We are a property management company based in San Francisco seeking a reliable, detail-oriented, and proactive Property Operations Assistant to support our team with day-to-day field tasks and operational duties.
Key Responsibilities:
Monitor maintenance requests submitted through AppFolio’s maintenance portal
Assign work orders to appropriate vendors and supervise maintenance personnel
Establish and manage maintenance scheduling priorities
Follow up with tenants and vendors to ensure ongoing communication and timely progress
Update the status of completed work orders and document notes as needed
Receive and respond to tenant phone calls regarding maintenance issues
Coordinate and deliver required notices to tenants for upcoming maintenance or access
Make and organize property keys for tenants and vendors
Meet vendors on-site to provide access or obtain estimates
Coordinate access and service requests with utility companies
Communicate maintenance updates, estimates, and tenant comments to Property Managers
Make site visits to properties as needed for inspections, access, or delivery of notices
Requirements:
Prior experience in property management or a related field preferred
Familiarity with AppFolio (or similar property management software) is a strong plus
Excellent communication and organizational skills
Ability to manage multiple tasks and deadlines efficiently
Reliable transportation, a valid driver’s license, and vehicle insurance
Professionalism and discretion when working with tenants and vendors
Self-starter who can work independently and problem-solve in the field