We’re seeking a highly organized and proactive Assistant Office Manager/Maintenance Coordinator to join our Property Management company located steps from public transportation, in San Francisco’s Inner Richmond District neighborhood. We have good people, a relaxed, constructive atmosphere, and are seeking the right person to join our team.
This role is ideal for a jack-of-all-trades—someone who can efficiently manage administrative tasks while coordinating maintenance requests and assisting with tenant relations.
This key player will be the first point of contact for our clients, tenants, and vendors. The ideal candidate will have at least two years of administrative and/or property management experience, excellent organizational skills, strong communication abilities, and the capacity to de-escalate and manage tenant concerns professionally.
This is a full -time position working approximately 37.5 hours per week, 9am – 5 pm, Monday through Friday.
Key responsibilities include but not limited to:
Administrative & Office Management Duties
- Answering and directing incoming telephone calls and voicemails
- Greeting all incoming clients, tenants, and vendors
- Receiving, sorting, scanning, and uploading mail into property management electronic filing system
- Monitoring and maintaining office supplies inventory, ordering as needed
- Keeping the reception area, kitchen, conference room, and common spaces organized and presentable
- Monitor and manage office machines (printers, copiers, postage meter)
- Assist in HR-related tasks and event planning for company meetings, celebrations, and conferences
- Track and manage key check-out/check-in for vendors and leasing agent
Maintenance Coordination Duties
- Act as the point of contact for tenant maintenance requests
- Work with vendors and technicians to schedule and track repairs
- Monitor and process vendor invoices, ensuring timely payments
- Keep records of maintenance work orders and track pending jobs
- Follow up on completed maintenance requests to ensure tenant satisfaction
Tenant Relations & Customer Service
- Communicate effectively with tenants, addressing concerns and inquiries professionally
- De-escalate and manage conflicts with upset tenants, maintaining a calm and solutions-oriented approach
- Monitor general email and text lines, responding promptly to inquiries
- Provide assistance for leasing-related matters, including rent collection and lease compliance
This is a great job for someone who has:
- 2+ years of administrative and/or property management experience
- Excellent organizational skills with the ability to manage multiple tasks
- Strong customer service and communication skills, both written and verbal
- Strong phone etiquette and ability to communicate professionally
- Proficiency in Microsoft Office, Google Suite, and AppFolio (or willingness to learn)
- A problem solving mindset and ability to work independently with minimal supervision
- Common sense, good judgment, and attention to detail
- A professional demeanor and appearance
- A willingness to take on new responsibilities
If you are a highly organized, proactive, and adaptable professional that would like to explore this unique opportunity to join our company and be part of our hard-working, friendly and successful team, please submit your cover letter and resume to [email protected] with the subject line: Assistant Office Manager/Maintenance Coordinator Position