Compensation: Depending on experience and qualifications
Employment Type: Part-time (approx. 20-30 hours/week, flexible schedule possible)
Are you a highly organized, tech-savvy, and personable individual seeking a dynamic part-time remote opportunity? A growing Santa Cruz County company is looking for a Virtual Client & Operations Support Specialist to be a pivotal point of contact for our clients and ensure smooth daily operations. This is a vital role for someone who thrives in a virtual environment and is dedicated to exceptional client service.
About Us:
AirenSeas Septic Solutions is a leading provider of advanced wastewater treatment systems in Santa Cruz County. Operating virtually, we are committed to providing environmentally friendly and efficient septic solutions for both residential and commercial properties. Our focus is on quality service, expertise, and customized solutions that deliver exceptional results. We take pride in our work and are looking for a motivated individual to join our team.
Key Responsibilities:
Client Communication & Support: Serve as the primary point of contact for clients, promptly answering questions, providing necessary information, and ensuring a positive client experience via phone and email.
Scheduling & Logistics Management: Efficiently manage the daily schedules of our field technicians, coordinating appointments directly with clients to ensure timely and confirmed service.
Documentation & Reporting: Meticulously handle and organize all necessary paperwork and reports, ensuring accurate filing and timely distribution to appropriate parties.
Software & Systems Management: Become highly proficient in our company's CRM (Customer Relationship Management) and project management software. Utilize Microsoft 365 and MS Office Suite (Word, Excel, Outlook) for various tasks.
Professional Phone & Email Communication: Maintain a professional and friendly demeanor in all phone and email interactions with clients, vendors, and team members.
General Administrative Assistance: Provide comprehensive administrative support to the team as needed, ensuring all operational tasks are completed efficiently.
What You Bring:
Experience: Proven experience in a client-facing administrative, customer service, or office support role (virtual experience a plus).
Communication Skills: Exceptional verbal and written communication skills, with a clear and professional phone presence.
Technical Proficiency: High comfort level and proficiency with computers, including strong skills in Microsoft 365 and MS Office Suite. Ability to quickly learn and master new software (CRM, project management tools).
Organizational & Detail-Oriented: Superior organizational skills, meticulous attention to detail, and ability to manage multiple tasks effectively in a fast-paced environment.
Independence & Reliability: Self-motivated, proactive, and able to work independently with minimal supervision in a remote setting.
Personal Equipment: Must provide your own reliable laptop/desktop computer and a professional cell phone with a stable internet connection suitable for virtual work.
To Apply:
Please submit your resume along with a cover letter detailing your relevant experience, your comfort with the technical requirements of this role, and your availability. Highlight any experience you have working in a virtual setting or managing schedules for field teams.