Job description
Purpose:
This position oversees all and any office procedures needed. You must be able to communicate professionally with all kinds of clients. You must have good customer service skills, phone etiquette, client relation skills, work ethic, work history, and general main office support experience. Must be self-motivated and able to work independently in a small office with minimal supervision. Honesty is mandatory.
We are an Independent Transportation company specializing in supporting people relocating internationally and domestically to Silicon Valley. We offer a solid client base, a great location, competitive wages, and good benefits for the right person to handle our customers' unique details. Customer Service experience is necessary.
We are looking for strong, reliable, punctual candidates. We are a medium-sized office with an existing dynamic team. You must have reliable transportation! Operational hours are 8:00 a.m.—5:00 p.m. Monday through Friday.
Only serious inquiries please
Major Responsibilities Include:
Tell us your preferred skill sets we may need for you to support in your developing skill set.
Process domestic and international reservations. This includes gathering all relevant information from customers, entering travel data, and confirming product availability, delivery dates, and reservations.
Meet/greet clients on-site for contract agreements.
Answer phones, take messages, and help support the team.
Communicate via phone and email with customers to ensure all inquiries and requirements have been addressed.
Work with third-party relocation companies we partner with to ensure all orders meet customer requirements.
Work as a TEAM PLAYER to provide a valued experience for our clients.
Qualifications:
Detail-oriented with strong follow-through skills is a must.
Professional and comfortable working with High-Level Clients.
Must have a good driving record, NO DUIs.
Able to organize, prioritize, and work with a sense of urgency to meet deadlines.
Able to build and maintain productive relationships with peers and cross-functional teams as well as the ability to communicate across cultures.
Logical analysis and problem-solving skills.
Proficient with Microsoft Office and computer skill sets.
Protects the organization's value by keeping internal information confidential.
Ability to recognize potential new customers by answering product and service questions and suggesting information about how we can support their needs.