Starting salary at $26.02/hour ($54,306/year), plus a competitive total compensation package, and an additional $1.50/hour fluent bilingual premium!
As a Human Services Aide II in the Economic Assistance Division of the Human Services Department, you will be responsible for providing routine non-technical assistance and supportive services to clients and staff, including answering phones and providing excellent customer service. You will act as a liaison between professional staff, disadvantaged individuals, and groups in the community to ensure access to available services offered by the Human Services Department. Additional responsibilities include:
Providing support to case workers through various clerical activities
Greeting clients and assisting them with questions and the completion of forms and applications
Providing outreach to schools, neighborhoods, and the community to ensure those who need services can access them
De-escalating tense situations while working with clients who are hostile or upset
Acting as a liaison with community agencies by keeping rosters and client paperwork updated
Evaluating client service needs, and providing information and guidance regarding various services and resources
Proctoring vocational testing
Making reminder calls to clients regarding upcoming appointments
Scheduling clients for meetings, workshops, and/or trainings
Entering information into databases and spreadsheets and generating receipts and reports
The ideal candidates will possess many of the following:
Experience working with a diverse cultural and socioeconomic population
Exceptional customer service skills including interacting in person, over the phone, and virtually through video conferencing
The ability to diffuse stressful situations and interactions
A high degree of proficiency with word processing, spreadsheets, and database programs
Strong multi-tasking, problem solving, and organization skills
The ability to interpret and disseminate complex and sensitive documents
Advanced computer skills, including experience with Excel, Outlook, and Word
The ability to work in a fast-paced environment with shifting priorities
Fluent bilingual (English/Spanish) skills
Salary is negotiable within the established range and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit,
www.yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve. Apply by 12/10/24