Annual Salary: $55,716.80-$78,353.57
The position includes a rent free, on-site two-bedroom apartment (utilities not included)
Or Annual Salary without housing: $75,828.49- $101,617.43
Status: Full Time, Regular
Reports to: Director of Asset Management
Closing Date: Open Until Filled
TO APPLY
A Marin Housing application must be completed and returned in order to be considered for this position. An application may be downloaded from or submitted on our website www.marinhousing.org/careers.
WHO WE ARE
Our purpose is to assist low- and moderate-income people to secure and maintain quality, affordable housing. The Marin Housing Authority (“MHA”) is a small, dynamic agency, well-respected in our field. The Housing Choice Voucher and the Public Housing programs have been either a high performer or a standard performer in the past few years. We serve thousands of people through a wide range of programs and services, including public housing for families, seniors and the disabled; housing choice vouchers (Section 8); supportive housing services for special needs populations; rental assistance payments; and financial and technical assistance for moderate-income first-time homebuyers and low-income homeowners. We have about 55 employees.
THE POSITION
Marin Housing is seeking a compassionate, assertive person to manage our four Housing complexes, for a total unit count of 67 apartments. This management position is responsible for dealing with a wide range of client-related issues. Under general supervision provided by the Director of Asset Management, the Property Program Manager (or On-Site Property Manager) will be responsible for the overall operations of four Marin Housing properties located in Fairfax, San Anselmo, San Rafael and Tiburon for a total unit count of 67 apartments. The Program Manager will have an option to live on-site at Sundance Apartments, as a convenience for the employer. The incumbent will follow specific procedures established by the Housing Authority, and its partners, to ensure housing units are rented, maintained, secured, and vacated per contracted agreements, and provide technical and functional direction to support staff, and may also manage other properties as assigned.
Ø Understand and ensure compliance with all governing regulations, codes and laws. Cooperate with federal, municipal, and community agencies.
Ø Comply with all Fair Housing Laws
Ø Maintain strong community relations by positive public relations and projecting a strong image of the Housing Authority, the project, and its residents.
Ø Maintain good tenant relations by prompt courteous and complete response to tenant problems and promote community standards for conduct, housekeeping and property maintenance, and resident grievance procedures.
Ø Coordinate with other departments, as necessary, to resolve tenant complaints and inquiries and relay information and/or resolution to tenant.
Ø Ensure compliance with the applicable lease and house rules. Advise new tenants of Residential Rules and Policies and maintaining lease compliance.
Ø Perform rent collection that includes following-up with tenants’ payment plans, sending three-day notice to pay or quit. Delivery of rents to main office in a timely manner.
Ø Conduct annual re-certification, move-ins, move-outs, (filling vacancies in coordination with eligibility staff) and monitor vendor performance.
Ø Keep supervisor advised of significant operational problems and deviations from the Management Plan in a timely manner.
Ø Assist in preparation of annual budget, implementation and monitoring of the adopted property budget.
Ø Prepare initial and follow-up correspondence on all matters relating to the property.
Ø Maintain records and prepare all required reports and requests for information in a timely, accurate and organized manner, ensuring confidentiality of information.
Ø Prepare plans and provide for implementation of special administrative projects.
Ø Issue all legal notices as needed in accordance with established policies, including late rent, damage charges, non-compliance with rules and regulations.
Ø Prepare and maintain resident files. Schedule recertification reviews to verify resident income and eligibility.
Ø Make certain the building is constantly prepared for all inspections from outside monitors (e.g. HUD, City, County, TCAC)
Ø Make every effort to maintain 100% occupancy of building at all times and abide by the Affirmative Fair Housing Marketing Plan.
Ø Conduct inspection of units at least annually, determine and assess the need for maintenance and repairs, initiate maintenance work orders, counsel residents regarding problems, concerns and violations, as appropriate, perform follow-up tasks, determine financial responsibility for the work performed, generate and mail tenant charge letters.
Ø Continually inspect the property and grounds weekly; generate work orders and perform follow-up.
Ø Oversee safety and risk management programs established. Report any risks and/or violations.
Ø Supervise, direct and coordinate the work of subordinate staff, evaluate program effectiveness; review staff’s work and conduct performance evaluations, make recommendations on hiring and disciplinary actions as necessary.
Ø Be available during Agency business hours to meet client needs, coordinate with co-workers, oversee contract workers, attend face-to-face meetings, and handle day-to-day operations necessary for the position.
Ability to:
· Effectively interview and gather, record, and correctly evaluate data. Correctly interpret rules and regulations for agency staff, tenants, and the general public.
· Appropriately advise, motivate, and assist program participants, and develop a sense of community.
· Initiate and answer correspondence independently.
· Organize and prioritize work effectively, meet required deadlines, and accommodate change.
· Maintain accurate and systematic records and maintain confidentiality.
· Function effectively in diverse cultural settings.
· Maintain a sense of surroundings to assure personal safety.
· Resolve practical problems and deal with a variety of concrete variables in situations where only limited information exists.
· Exercise initiative and independent judgment in the absence of supervision. Demonstrate quality customer services, good business sense, and creativity.
· Prepare clear, concise recommendations and reports.
· Maintain the mental capacity to make sound judgments and the physical capacity to effectively perform the duties as assigned.
· Work under pressure and with minimum supervision as necessary.
· Establish and maintain effective working relationships with those contacted in the course of work by providing service courteously and tactfully.
· Communicate clearly and concisely, both orally and in writing.
· Operate a personal computer using various Windows-based applications and related programs, including standard, as well as proprietary software. Operation of standard office equipment.
Knowledge of:
· The eligibility requirements and the administrative requirements of a variety of affordable housing programs, including HUD and tax credits.
· Methods and techniques of client interviewing and counseling.
· Local social services agencies and appropriate contacts.
· Calculating figures and amounts such as interest, totals, and percentages. Ability to apply the basic concepts of math and bookkeeping.
· A sound working knowledge of the principles and practices of budget development, and business management.
QUALIFICATIONS: THE IDEAL CANDIDATE
The ideal candidate will:
· Possess excellent interpersonal and communication skills.
· Be a team player, capable of working creatively with a variety of housing and service issues facing Marin Housing.
· Understand the importance of excellent customer service.
· Be computer literate and well-versed in PC-based word processing, spreadsheets and databases.
· Be conscientious about timeframes and deadlines.
· Be able to speak and write clearly and concisely.
EDUCATION/EXPERIENCE
Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be:
Minimum 2 years' experience in a similar leadership role, preferably within Residential Property Management.
High School diploma or equivalency certificate required. College degree in a relatable field preferred, or equivalent combination of education and work experience in the field of property management.
Certification or designation from an accredited organization, preferred (ARM, CAM, CAPS, COS, CPM, MPM, RMP, etc.).
Must be proficient in speaking, reading, and writing in English.
Strong computer skills (MS Office, Google Apps, property management-related software such as Yardi, email, internet).
License(s) / Certification(s)
Preferred Certificates: Tax Credit, Property Management, and Business Administration.
Other Desirable Qualifications
Must have access to an automobile or other means of transportation, when and if required to travel on Housing Authority business.
Able to work overtime as needed.
Must possess current automobile insurance in accordance with California law and, a valid California driver’s license, including a driving record acceptable to the Housing Authority insurance Company.
Must be insurable by the Housing Authority’s insurance carriers.
COMPENSATION / BENEFITS
The Property Program Manager annual salary (without housing) is $75,828.49-$101,617.43 based on experience.
The On-Site Property Manager annual salary range (housing provided) is $55,716.80-$78,353.57 based on experience. The on-site position includes a rent free, on-site two-bedroom apartment (utilities not included).
Our current comprehensive benefits package includes a generous monthly allowance for medical, dental and life insurance; CalPERS retirement 2% @ 62; a 457 deferred compensation plan; 12 paid sick days per year; 10 days paid annual leave per year for the first two years, and will progressively increase as years of service increase (up to 30 days per year); 2 paid floating holiday days; 40 hours of paid management leave; and 13 paid holidays. Finally, the Housing Authority has 9/80 schedule available to employees, which, upon supervisor approval, allows eligible employees to have every other Friday off.
TO APPLY
A Marin Housing application must be completed and returned in order to be considered for this position. An application may be downloaded from or submitted on our website www.marinhousing.org/careers. We encourage applications to be submitted through our website. Please note that our primary means of communication with applicants is sent via email, therefore, please include a valid email address on your application. In addition to a Marin Housing application, candidates are encouraged to submit a resume, cover letter, copies of relevant license(s) and/or certifications, and references. Hearing impaired TDD, please call 1-800-735-2929. Please do not fax applications.
EXAMINATION PROCEDURE
All completed application documents will be reviewed. Based on the information provided in these documents, the most qualified applicants will be invited for further examination. Depending upon the number of applications received, the examination may consist of an application screening, written test, practical exam, oral interview or any combination of these.
In compliance with the Immigration Reform Act of 1986, individuals offered employment by Marin Housing would be required to show the specified documentation as proof of authorization to work in the United States before hiring would occur.
Marin Housing Authority is an equal opportunity, affirmative action employer. Minorities, women and individuals with disabilities are strongly encouraged to apply. Upon request, reasonable accommodations will be made for persons with disabilities and for religious reasons.