Supervisor - Carts - San Francisco International Airport - Full-time
$21.50 - $22.50 / hour
BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.
Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.
BASIC FUNCTION
Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.
KEY RESPONSIBILITIES
Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
Maintain a safe working environment by monitoring safety procedures and equipment.
Perform the same Cart Associate work duties as those supervised, including but limited to:
collect and transport carts to ensure carts are available for customer use;
provide customer service to airport passengers;
light cleaning of carts and rental equipment;
Collaborate with workers and managers to solve work-related problems.
Review work throughout the work process and at completion to ensure that it has been performed properly.
Explain regulations, policies, or procedures
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)
Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs
Assist with collections, counting/recording money, documenting meter readings
Assess training needs of staff and arrange for or provide appropriate instruction
Other duties as assigned
SKILLS
Motivating, developing, and directing employees, identifying the best employees for the job
Managing one's own time and the time of others
Technologically adept and receptive to learn computer-based reporting tools
Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity
Ability to stay poised and professional in high pressure situations
Capable of focusing on the “Big Picture” rather than immediate short-term effects
Ability to apply the appropriate level of workplace flexibility
Receptive to criticism and feedback from your team in order to improve the operation
High degree of integrity and self-discipline
Ability to effectively analyze data and problem solve situations based on available information
Capable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Strong interpersonal & communication skills
Running, maneuvering, navigating, or driving vehicles or mechanized equipment
EXPERIENCE
Proven leadership skills; previous supervisor experience preferred
Cash control experience preferred
General knowledge of vended service products preferred
QUALIFICATIONS
Computer and Smart Phone proficient
Excellent customer service
Excellent verbal communication skills
Bilingual preferred, but not required
PHYSICIAL REQUIREMENTS
Lift 40lbs
Push/pull 75lbs
Walk & stand for duration of shift
EDUCATION
High School Diploma
CERTIFICATIONS/LICENSES
Ability to get Airport Badged required
Drivers License is required
Experience
Preferred
Previous Cash control experience preferred
Previous supervisor experience preferred
Education
Required
High School or better
Licenses & Certifications
Required
Airport Badge
Drivers License
Skills
Required
Flexibility
Reporting
Time Management
Computer
Customer Service
Communication
Coaching
Preferred
Data Analysis
Scheduling
People Management
Behaviors
Required
Team Player: Works well as a member of a group
Motivations
Preferred
Self-Starter: Inspired to perform without outside help