Join the County of Sonoma as a Senior Client Support Specialist and provide crucial support to individuals and families in our community!
The County of Sonoma seeks dedicated and skilled Senior Client Support Specialists (SCSS) to join the Department of Health Services across multiple critical community services programs. These positions offer a rewarding opportunity to work with individuals and families in our community. As a Senior Client Support Specialist, you will provide essential services in both crisis intervention and long-term support, working collaboratively with multidisciplinary teams to ensure clients receive the necessary care. Whether working in the call center, in the field, or in the office, you will be a key part of our crisis response efforts, ensuring timely, effective care for those in need. Additional duties may include:
Providing treatment planning, rehabilitation services, and education on coping skills to clients and families
Building rapport and establishing trusting relationships with clients, families, and clinical team members
Linking clients and families with necessary community resources, including psychiatrists, nurses, and other healthcare professionals
Supporting families and clients in navigating complex systems of care and their processes
Conducting crisis evaluations, risk assessments, and de-escalation interventions to reduce risks of hospitalization, incarceration, and suicide
Working collaboratively with interdisciplinary teams and community partners to ensure holistic care for clients
Maintaining accurate clinical and case management documentation, using electronic health records and Microsoft Office applications
Participating in regular re-assessments to evaluate client strengths and needs, adjusting care plans as necessary
Working flexible hours, including evenings, overnights, and weekends, as part of a 24/7 program
As an ideal candidate to join our team, you will possess many of the following:
Knowledge of de-escalation techniques, risk assessment, and crisis management in a variety of settings
A deep commitment to supporting youth, adults, and families in navigating behavioral health challenges, with empathy and patience
Experience connecting clients with community resources and services
Comfort with learning new systems, including electronic health records (SmartCare), and proficiency with Microsoft Office (Excel, Word, Outlook)
Understanding of legal mandates, confidentiality, and HIPAA compliance, while ensuring the protection of client information
Ability to work collaboratively in a multidisciplinary team, providing input, support, and feedback
Ability to work independently, take initiative, and build rapport with diverse populations, all while maintaining a compassionate and supportive demeanor
Peer Support Specialist Certification is desired, but not required
Please note: Some positions are required to work evenings, overnights, holidays, and weekends due to the 24/7 program demands.
Salary is negotiable within the established range and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit, www.yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve. Apply by 3/18/25