Dental Receptionist
Family Dental Practice
San Rafael, CA
Salary: $25-$38 an hour, DOE + potential monthly production-based bonus
Benefits: Health Insurance, Health Savings Account, PTO, 401(k) matching, Employee Dental Discount, Professional Development Assistance, Fastrak (if applicable).
Hours: Monday & Wednesday 8am-5pm; Tuesday 10am-7pm; Thursday 7am-4pm; Friday 8am-2pm
Our thriving dental practice is seeking a positive and organized person to support us as a dental receptionist, as we are continuing to expand our team! We are a general and cosmetic dentistry practice who sees patients ages 3-103+! This full time position is 38 hours/week and comes with competitive pay and a great benefits package!.
ESSENTIAL DUTIES & RESPONSIBILITES
· Act as first point of contact for all patients and ensure that all receive exceptional customer service.
· Answer incoming calls, receive messages and route calls accordingly.
· Schedule appointments accurately to reflect providers’ schedule and promptly notify team of changes.
· Manage new patient set-up, including record retrieval from prior provider, insurance information, and ensuring that general history and paperwork are complete.
· Confirm appointments through software tools and via traditional channels.
· Prioritize maximizing providers’ schedules through effective management of wait and cancellation lists.
· Ensure patient information, insurance, and records are up to date and current in all systems.
· Provide dental insurance verification prior to appointment, process insurance claims and troubleshoot when necessary.
· Effectively collect patient co-pays and balances due.
· Follow-up with patients to improve satisfaction.
· Provide patient support and handle communications effectively.
· Maintain up-to-date knowledge about practice services offered.
· Actively participate and engage in team meetings.
· Manage designated marketing programs such as outreach to dental professionals, contests, and promotions.
· Assist in maintaining the appearance of the business office area.
· Additional duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES:
· Familiarity with Weave, Softdent and Slack are a plus.
· Proficient in Microsoft Office (Word, Excel).
· Social media and marketing experience a plus.
· Organized self-starter and motivated problem-solver.
· Energetic team player.
· Clear and effective communication skills (both written and verbal).
· Exceptional customer service skills exuding a positive, optimistic attitude.
· Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.
EDUCATION & EXPERIENCE:
· High school diploma.
· 1-3+ years of experience in a dental office.
· Knowledge of dental terminology.
· Experience with dental insurance claims