We are a large multi-specialty ophthalmology practice dedicated to serving the vision needs of our patients. The Communications department fulfills a vital role in scheduling patients and ensures patients are aware of their insurance coverage and out-of-pocket costs. Physical requirements include the ability to sit at a desk or workspace for up to eight hours per day.
Primary Job Qualifications
Excellent written, verbal, and interpersonal communication skills
Bilingual and proficient in Cantonese, Mandarin and English
Empathetic to patients needs and concerns
Functions well in a team environment
Detail oriented and organized
Composed, efficient and accurate in a fast-paced environment
Punctual and eager to learn
Strongly motivated to succeed
High school diploma or equivalent
Technical skills
Knowledgeable of appointing, testing and billing
Ensures insurance information on file is correct, verifies insurance and eligibility
Schedules non-PEA tests such as MRI, CT Scans, ODC, etc., and obtains authorizations
Ensures proper authorizations, eligibility and referrals are obtained and on file.
Schedules appointments with correct physician and specialty based on patient need and insurance coverage
Reads and understand clinical notes, and uses to schedule appointments
Knows and follows end-of-day closing process