Vacancy caducado!
We are a large multi-specialty ophthalmology practice dedicated to serving the vision needs of our patients. The Communications department fulfills a vital role in scheduling patients and ensures patients are aware of their insurance coverage and out-of-pocket costs. Physical requirements include the ability to sit at a desk or workspace for up to eight hours per day.
Primary Job Qualifications
Excellent written, verbal, and interpersonal communication skills
Bilingual and proficient in Cantonese, Mandarin and English
Empathetic to patients needs and concerns
Functions well in a team environment
Detail oriented and organized
Composed, efficient and accurate in a fast-paced environment
Punctual and eager to learn
Strongly motivated to succeed
High school diploma or equivalent
Core Performance Categories and Job Responsibilities
Patient focus and communications
Smiles, greets and uses patient’s name
Treats every patient with compassion, respect and friendly service
Explains insurance coverage and benefits for appointment type
Answers questions regarding reason for appointments, testing and billing
Technical skills
Knowledgeable of appointing, testing and billing
Enters and evaluates demographic information in Athena, verifies all necessary information is received
Ensures insurance information on file is correct, verifies insurance and eligibility
Schedules non-PEA tests such as MRI, CT Scans, ODC, etc., and obtains authorizations
Ensures proper authorizations, eligibility and referrals are obtained and on file.
Schedules appointments with correct physician and specialty based on patient need and insurance coverage
Reads and understand clinical notes, and uses to schedule appointments
Preps medical charts for same day appointments when needed
Knows and follows end-of-day closing process
Verifies eligibility for appointments in Athena that have not yet been verified
Monitors and manages PhoneTree program
Responds quickly to office e-mails
Cross-trained for Front Desk and is able to cover when needed
Uses time effectively
Peer relations
Always polite, helpful and shows a good attitude when interacting with peers
Attends work regularly (misses only allowed number of days)
Punctual and shows up ready to work, well-rested, and mentally sharp
Assists with other tasks as needed
Seeks out opportunities to learn new skills
Contributes ideas and suggestions on workplace improvement and shares knowledge with peers
Receives constructive feedback professionally
Accepts accountability for actions
Dresses professionally and demonstrates good grooming and neatness
Acts with honesty and integrity
Vacancy caducado!