Description
Attention all skilled Network Administrators! The City of Watsonville is seeking a talented individual to join our dynamic team. As a Network Administrator, you will play a pivotal role in maintaining and optimizing our network infrastructure, ensuring seamless communication and connectivity across various departments and services. If you thrive in a fast-paced environment, possess exceptional problem-solving skills, and have a passion for technology, this is the opportunity for you. Join us in shaping the technological landscape of our vibrant community. Apply now and be a part of something truly impactful!
DEFINITION
To perform professional duties related to the analysis, development, maintenance and administration of technology systems to meet business needs; to act as the subject matter expert related to a technical area of assignment; to analyze, design, install, monitor and administer operating systems, utilities, and related software and systems including physical databases related to area of assignment; to consult with customers to identify and analyze business functions that can be improved by the implementation of new technology solutions; and to perform professional maintenance and customer support duties.
DISTINGUISHING CHARACTERISTICS
Information Technology Analyst II
This is the journey level class in the Information Technology Analyst professional series and is distinguished from the Analyst I level by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the Analyst I level.
SUPERVISION RECEIVED AND EXERCISED
Information Technology Analyst II
Receives direction supervision from assigned supervisory or management personnel
May exercise technical and functional supervision over technical staff
Examples of Duties
AREAS OF ASSIGNMENT
May be assigned to any of the following or combination of roles
Systems Administration
Network Administration
Business Application Systems
Security
Project Management
Telecommunications
Audio\Visual Systems
Administration of Cloud Systems
Future Technologies
EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:
Provide subject matter expertise in a primary information technology area of assignment; determine requirements, design, build, test, implement, maintain and enhance technology and business systems related to area of assignment.
Develop and implement plans for fully integrated systems, including operating systems, network systems, database systems, and applications.
Plan and implement modifications and upgrades to system configuration to improve utilization based on analysis of application and production requirements.
Determine system compatibility and performance, and impact of integration with new systems or upgrades.
Research available solutions and procure technology related equipment or services; research specifications and costs; research and prepare technical and administrative reports.
Develop and implement comprehensive test plans to ensure that systems and programs are tested and debugged.
Determine proper installation parameters for software and hardware, for smooth integration, transition and efficiency.
Analyze, detect, identify and correct technical problems and deficiencies.
For applications in area of assignment, meet with users regarding requests for new processes or modifications; modify, test, and deploy subroutines; update process flowcharts; set up and configure modules; determine and establish security protocols.
Monitor and collect data on system performance.
Plan, develop and implement security, backup and recovery procedures.
Develop computer programs or databases using computer based languages, as appropriate; perform other programming functions and modifications as assigned.
Oversee vendors and/or contract staff during the design, development, and implementation of assigned information technology projects; act as liaison between vendors, technical support staff, and multiple City departments.
Integrate complex systems for interoperability over various platforms and technologies.
Answer questions, respond to end-user requests in a timely manner; and provide information, assistance and training to personnel and departments on technology-related issues.
Keep abreast of technology advancements; develop and present training to staff on relevant technology related information, new equipment, program upgrades and other upcoming changes.
Prepare and maintain documentation and instructions; maintain and update manuals, codebooks, templates, web pages and related documents; and, follow recommended protocols and procedures.
Plan and maintain project schedules and work requests; monitor, coordinate and report project status and problems.
Function as project leader on technology implementation teams related to area of assignment; provide expertise in area of assignment.
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
Foster an environment that embraces diversity, integrity, trust and respect.
Be an integral team player, which involves flexibility, cooperation and communication.
Perform related duties as assigned.
Typical Qualifications
MINIMUM QUALIFICATIONS
Information Technology Analyst II
In addition to the qualifications for the Information Technology Analyst I:
Knowledge of:
Principles and practices of producing effective project and technical documentation.
Principles and practices of good team building and team leadership.
Network operating system and network architecture, configuration, and protocols.
Client server technologies.
Database design, structure development, features, operations, programming, and data access principles.
Principles and practices of project management and work flow analysis.
Techniques and methods of training users and oral presentation.
Ability to:
Manage more complex projects and assignments.
Use operating system languages as defined by the area of assignment and perform systems level programming in a distributed, networked environment.
Interface/integrate City defined operating system(s) with software and other systems.
Evaluate existing and proposed systems and recommend upgrades and/or modifications.
Coordinate meetings effectively and facilitate outcomes.
Assist in the development and monitoring of an assigned program or project budget; project, track and reconcile expenses.
Diagnose problems of a more complex nature.
Work independently and propose solutions to technical problems of the most complex nature.
EXPERIENCE AND EDUCATION
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities is:
Two years of increasingly responsible experience similar to Information Technology Analyst I with the City of Watsonville or industry standard certifications specializing in the area of assignment.
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in information technology or a related field.
Supplemental Information
The candidate selected will be appointed for a 12-month probationary period. Names of successful candidates who do not receive a job offer will be placed on an employment list that normally remains effective for one year. The Human Resources Department may abolish an Employment list at any time the needs of the City so require. This position is represented by the Mid Management bargaining group.
Prior to appointment to the position of IT Analyst II, a medical examination and Department of Justice Livescan fingerprinting will be required.
The City of Watsonville is an Equal Opportunity Employer and encourages workplace diversity. The City of Watsonville is committed to compliance with the Americans with Disabilities Act by including people with disabilities in all of its programs and activities.