Vacancy caducado!
Job Description
Position Summary
The Tasting Room Associate is the primary contact for visitors to the Tasting Room. The primary functions of this position are delivering an exceptional visitor experience, world-class customer service, promoting the sale of wine and merchandise, all while enhancing our brand at The Prisoner Wine Company.
Responsibilities
Promote and sell wines and merchandise by delivering exceptional guest experience in tasting wines and guiding purchasing decisions.
Share knowledge about all wines and merchandise in an open and friendly manner with the goal of helping customers develop enthusiasm and appreciation of our wines and brand.
Support member retention efforts by promoting membership in wine club as applicable.
Greet all guests promptly and graciously and provide knowledgeable, consistent, and courteous responses to questions, complaints and/or problems. Ensure that all problems are resolved to the customer’s satisfaction. Refer to management as appropriate.
Host specialty programs or experiences as assigned.
Ensure that merchandise displays and tasting bar are kept in immaculately clean, organized condition at all times.
Meticulously fulfill all setup and closing duties as assigned.
Promote and represent winery by pouring at off and on-premise special events.
Assist in training and orientation for new and/or on-call staff.
Maintain, update, and expand knowledge of the winery, viticulture, enology and food by participating in educational training, seminars and tastings within the Winery and through outside sources.
Understand and comply with all federal and state laws regarding the operation of a winery retail tasting room.
Understand and comply with all Constellation Brands compliance policies and regulations.
Preform any tasks necessary to the success of the company’s goals. No job is too small.
Minimum Qualifications
Excellent verbal and written communication skills with a genuine desire to help customers in a friendly, courteous, and professional manner. Ability to work under pressure and on tight deadlines and to multi-task effectively. Professional phone and email skills with a strong team-oriented work ethic.
Knowledge of wines, wine production and the wine industry.
WSET or relevant accreditation a plus
1- 2years’ experience in a high-volume, luxury retail, restaurant, or hospitality environment.
Proficient with PC software including Microsoft Word and Excel.
Intermediate math skills
Foreign language skills a definite plus
High School diploma/GED
Physical Requirements/Work Environment
Must be able to work extended hours including evenings, weekends, and holidays.
Must be able sit and/or stand for long periods of time.
Must be able to work both inside and outside in varied weather conditions.
Ability to lift 55 lbs regularly.
Must have a valid driver’s license.
May be required to travel.
Must be at least 21 years of age.
Location
St. Helena, California
Additional Locations
Job Type Full time
Job Area Hospitality & Retail
The salary range for this role is:
$19.39 - $28.49
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Equal Opportunity
Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).
Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Vacancy caducado!