PAULISTA OVERVIEW
Paulista is a Brazilian restaurant, cafe, and craft beer taproom on Park Blvd. in the Glenview District of Oakland. We are a gathering place for the local neighborhood and beyond where our customers are made to feel at home through a combination of great beer and wine, fantastic food, outstanding service, and an authentic sense of community.
JOB DESCRIPTION
Taproom bartenders, along with other employees, are expected to help create a highly enjoyable experience for our customers through authentically friendly, engaged, and responsive service.
As a taproom bartender, you will be expected to have strong knowledge of craft beer styles, flavor profiles, and breweries, particularly local breweries. You will be responsible for pouring beer from our 26 taps, as well as personifying the spirit of our restaurant and brand.
Preference is given to candidates with Certified Beer Server certificates.
DUTIES AND RESPONSIBILITIES
Customer Service
- Welcome all customers with authentic friendliness and enthusiasm.
- Provide stellar customer service to all guests, and helping them have the best experience possible.
- Be highly attentive to all customer requests and concerns.
- Maintain highest level of customer service and professionalism with guests, management, and co-workers.
- Effectively communicate the current beer and wine menu to customers.
Operations
- Take drink orders at the bar and deliver drinks to customers
- Bus tables and bar as needed.
- Clean tables as needed.
- Operate Toast POS system.
- Apply all guidelines for responsible alcohol service.
- Pour beer and bottled wine according to proper technique.
- Change kegs.
- Clean beer lines.
- Follow checklists and standard operating procedures.
- Keep work area clean.
- Clean bar area if closing.
- Know how to use an espresso machine, or be willing to learn.
- Perform other duties as assigned.
Knowledge Base
- Have as complete a knowledge as possible of the beer, wine, and food being served.
- Constantly work to increase knowledge, including attending trainings and meetings put on by management.
Effective Team Member Skills
- Be flexible with scheduling and assist as needed with ensuring all shifts are appropriately staffed.
Qualifications
- Prior work experience with bar/restaurant, brewery, winery, and/or service experience a plus.
- Must be at least 21 years of age.
- Have basic math skills and the ability to handle money.
- Have or be able to obtain a food handler's card and training on alcohol service.
- Have working knowledge of beer and craft beer industry.
- Have strong knowledge and enforcement of ABC laws.
- Be aware of local, state, and federal health and sanitation laws.
- Be able to help lift kegs and other heavy objects
- Be able to stand, walk, lift, and bend for up to 8 hours per shift.
- Be able to work in crowded and confined spaces.
- Be able to appropriately represent Paulista at all times while working in a fast paced, stressful environment