Vacancy caducado!
The Best Western Corte Madera Inn has an immediate need for a full-time Guest Service Agent .The Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent’s will assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements. In addition, Agent’s may provide guests with access to hotel services and ensure mail and packages are delivered in a timely manner. This work may also serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest’s satisfaction.
JOB FUNCTIONS:
1) To be pleasant, courteous, patient and professional.
a) Welcome all guests; receive all compliments and complaints.
b) Answer all guest inquiries politely and enthusiastically,
c) Give directions, explain attractions, services and postings.
2) To handle all guest accounts.
a) Check in and check out guest accounts
b) Accept all payments toward guest accounts including: cash, travelers check, credit cards and coupons/vouchers.
c) Post all hotel charges.
3) Operate the PMS computer.
a) Take incoming calls including booking Reservations
b) Cashiering – posting, personal audits, etc…
c) Front Desk functions – room status changes, reports, revisions or in-house accounts.
4) Maintain an accurate balance of cash through out the day.
5) Handle all safety deposit box transactions.
6) Handle all guest accounts over their credit limits
7) Handle guests’ messages and mail including Fed-Ex, etc.
8) Handle guest and employee laundry and uniforms.
9) Monitor Front Desk supplies and notify Manager when supplies are low.
10) Notify Housekeeping and Maintenance Department Heads of any respective problems utilizing GuestEQ
11) Ensure that the Front Desk and Lobby areas are clean and presentable at all times.
12) Make Best Western future reservations when asked.
13) Other related tasks upon request.
14) Comply with all Company and Department safety policies and procedures.
Apply online at www.renesonhotels.com or stop by the hotel, 56 Madera Blvd, Corte Madera to complete an application.
We offer great medical, dental, vision insurance, vacation pay, sick pay, holiday pay and 401k with matching! Pay rate is $21.50 per hour.
Vacancy caducado!