About Us
Presented by Omakase Restaurant Group, The Third Floor at the Jay Hotel is our modern take on the classic hotel lobby restaurant and bar, offering a light-filled, upscale environment for locals and travelers alike to gather over brunch, breakfast, lunch, dinner, cocktails, and a contemporary twist on traditional afternoon tea, as well as discovering happenings curated to enhance your experience. Inspired by California's rich bounty, the restaurant features fresh, seasonal menus, a state-of-the-art coffee bar, and a beverage program showcasing Northern California beer, wine, and bespoke cocktails with in-house-made elements. Chef Michael Magallanes’ modern San Francisco menu is rooted in the many cultural and culinary influences that make San Francisco great - all seasonal and sustainably sourced.
Job Summary
As a Host at The Third Floor, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility is to warmly greet and seat guests, manage reservations, and ensure that all guests feel welcome and valued. You will play a crucial role in maintaining the flow of the restaurant and supporting the front-of-house team.
Key Responsibilities
Greet and Welcome Guests: Warmly greet arriving guests and thank departing guests, ensuring each guest feels appreciated.
Manage Reservations: Handle reservation inquiries via phone, email, and in-person, accurately inputting details into the reservation system.
Seating Guests: Escort guests to their tables, providing menus and information on daily specials, and inform them of the name of their server.
Monitor Dining Room: Keep track of table turnover, guest seating preferences, and special requests to optimize table assignments and flow.
Coordinate with Staff: Communicate with servers, kitchen staff, and management to ensure smooth operations and guest satisfaction.
Handle Inquiries: Address guest questions and concerns promptly and professionally, escalating issues to management as needed.
Maintain Cleanliness: Ensure the entrance, host stand, and surrounding areas are clean and organized.
Assist with Special Events: Support the coordination of special events, private parties, and large group reservations as required.
Qualifications
Experience: Previous experience as a host or in a customer service role within the hospitality industry is preferred.
Skills: Excellent communication and interpersonal skills, with the ability to manage multiple tasks simultaneously.
Appearance: Professional appearance and demeanor.
Technical Skills: Proficiency in using reservation systems and basic computer skills.
Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
Team Player: Strong teamwork skills and a positive attitude.
Benefits
Competitive salary and tips
Employee discounts dining at most of our restaurants
Medical coverage and 401k participation
Physical Demands:
The physical demands described here are representative of those that must be met by the Host/Reservationist to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Host is regularly required to stand, walk, sit, talk or hear. Frequently it is required to use hands and arms to reach, handle, or feel objects, tools, or controls. The Host is occasionally required to stoop, kneel, crouch, or crawl.
Host/Reservationist must be able to lift and/or move up to 50 pounds, and be able to work in a sitting position for long periods of time.
The Third Floor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.